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Lubinski sees CX success with CommBox’s Omnichannel and Automation solutions

Lubinski Group, driven by market demand, focused on delivering top-notch customer service and sales experiences as their key differentiator. With a 24/7 conversational self-service experience available on popular digital channels, they achieved exceptional customer satisfaction and witnessed a significant increase in sales win rates.

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About Lubinski Group

The Lubinski Group is a prominent player in the automotive industry, recognized for its quality vehicles, customer service, and extensive dealership network in its market. With a strong emphasis on delivering personalized car buying experiences, the group has established itself as a trusted name associated with automotive excellence in its market.

Industry

Automotive

Channels & Integrations

WhatsApp, Email, Contact us, CRM

Teams

Customer service

Business Size

Small size (1 – 500)

Use Cases

  • Live & automated support 
  • Automated notifications
  • 24/7 self-service
  • Integrated business systems
  • Bots on WhatsApp
  • Lead qualification
  • Bot to Human handover

Industry

Automotive

Channels & Integrations

WhatsApp, Email, Contact us, CRM

Teams

Customer service

Business Size

Small size (1 – 500)

Use Cases

  • Live & automated support 
  • Automated notifications
  • 24/7 self-service
  • Integrated business systems
  • Bots on WhatsApp
  • Lead qualification
  • Bot to Human handover

The goal

Customer Experience as the Competitive Edge

Clearly capturing demand and managing customer requests to support Lubinski’s business growth, the company aimed to:

  • Enhance Customer Engagement: Leverage CommBox’s solutions to create meaningful and personalized interactions with customers, fostering stronger engagement and loyalty.
  • Streamline Operations: Implement CommBox’s platform to optimize internal processes, improve workflow efficiency, and ensure seamless communication across different departments.
  • Drive Business Growth: Utilize CommBox’s capabilities to boost sales, enhance customer satisfaction, and ultimately fuel the company’s growth trajectory in its market.

The Solution

Streamlined customer journey: one platform, best experience

Being available 24/7 and delivering personalized experiences means Lubinski with CommBox is always ready to meet customer demands across all touchpoints, leaving no prospect or customer waiting.

Prospecting and sales:

  • Omnichannel experience across digital channels, including WhatsApp, email, chat, and contact us web form.
  • Unified customer journey for seamless interactions and lead qualification.
  • Improved prospect management through WhatsApp integration.

Customer Engagement:

  • Availability on popular digital channels like WhatsApp, ensuring wider customer reach.
  • Enhanced customer experience through an omnichannel approach.
  • Streamlined interactions across different channels for improved engagement.

Customer Service:

  • 24/7 customer service available on WhatsApp for prompt and efficient support.
  • Automated responses and routing of customer inquiries through CommBox.
  • Unified management of customer requests and queries across multiple digital channels.

The Result

Achieving both experience and efficiency

With a fresh, innovative approach and CommBox’s expertise in digital engagement, automation, and rich experience across digital channels, Lubinski successfully enhanced service and sales agent productivity, improved customer satisfaction, and continued to thrive in a competitive market.

 

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