Campaigns & Proactive messaging
Proactively engage thousands of customers in one click
Engage with customers on their preferred messaging channels. Easily set up outbound campaigns, send proactive messages and personalized offers and notifications to greatly increase conversation.
Acquire customers proactively
Easily set up and schedule outbound campaigns with ready-to-use templates on multiple messaging channels such as SMS and WhatsApp, directly from within your CRM. Customize the messaging to fit your brand’s voice and personalize based on event trigger or campaign goal.
Retain customers with automated notifications
Create custom workflows and trigger personalized notifications, such as back-in-stock alerts, package tracking updates, and scheduled appointment reminders. Send notifications to customers at the right time and on their channel of choice.
Offer 24/7 support with AI-powered bots
Deliver a conversational self-service experience on business messaging, such as WhatsApp and SMS, to supercharge conversion and revenue growth. From lead qualification to automated renewals, appointment booking, upgrades and more, effortlessly reach out at the right time to unlock outstanding business outcomes.
Track performance in real-time BI dashboards
View your campaign performance through a single dashboard, including open rates, replies and conversions. Track customer satisfaction
using business intelligence. Get detailed reports with actionable insights to optimize your campaigns for future engagements.
All the channels, features & apps
Optimize conversions, efficiency and satisfaction
Proactive outbound engagement
Increase conversion and satisfaction by providing contextualized and personalized engagement across the customer journey. With out-of-the-box templates, automation and AI, you can easily set up outbound campaigns, send bulk messages, and deliver notifications based on customer behavior, triggers or pre-defined rules.
Deploy campaigns in minutes and manage them with ease, no special skills required. Define your target audience from your CRM and launch your campaign on any preferred digital channel. Track campaign performance and customer engagement with a pre-built dashboard, gaining insights to optimize messaging and achieve better results.
Pre-integrated with your enterprise business systems, CRM platforms and third-party applications, while allowing rich customization options to align with specific business needs.
Engage with customers consistently in the context of their preferences, activities and history. When transitioning from an automated experience to a human agent, context is maintained and engagement is sustained to drive better results.
Automated experiences, integrated into your systems
Stand out from the crowd by tailoring experiences on your customers channel of choice,
leveraging business data to reach higher conversions and satisfaction. On-to-one
communications or campaigns made easy with CommBox
Oracle Service Cloud (RightNow)
Microsoft Dynamics
Priority ERP
Comeet
Salesforce
SAP C4C
Tech Specs
CommBox Connect is easy to implement, secure and customizable, ensuring that platform transition and development are a breeze for your team.
- Enterprise-grade security
- Open platform for customization
- Pre-made widgets for out-of-the-box functionality
- Flexible deployment models
- Open API
