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COMMBOX FOR INSURANCE

Make Automated &
Personalized CX
Your Policy

Maximize efficiency and customer satisfaction with automated digital engagement: streamline claims, renewals, and support processes with our innovative solution.

COMMBOX FOR INSURANCE

60%

of calls to contact centers shifted to digital channels

57%

of policyholders’ requests automated through self-service

28%

increase in agent satisfaction

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From quotes to claims: transform the customer journey with omnichannel engagement

Elevate CX by enabling insureds to connect with reps effortlessly and get things done quickly through any channel. Manage all communications from one interface – monitoring SLA, agent performance, and satisfaction.

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Automate product offerings and payments with an AI shopping assistant

Automate the shopping experience from the first message to checkout by providing personalized purchase recommendations, cart abandonment alerts, and promotional messages – all while supporting customers 24/7 through digital self-service.

Protect your future and fuel growth

  • Automated policy change and notifications
  • Claims filing, status tracking and updates
  • Digital document signing and submission 
  • Personalized recommendations and renewals 
  • Insurance coverage clarification
  • Lead collection and qualification 
  • Quotes and payments processing 
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Maximize revenue powered by out-of-the-box integrations and AI-driven data management

Supercharge your insurance services with CommBox’s plug-and-play integration to top CRMs and ERPs like SAP, Salesforce, and Priority. Effortlessly verify customers, access conversation history, and stay on top of requests for a truly personalized and efficient experience.

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Keep insureds safe across all touchpoints

CommBox ensures complete encryption of sensitive data, so customers’ personal and financial data will remain secure at all times. Our security features comprise IP whitelisting, advanced data filtering, and flexible deployment options, including cloud, private cloud, and on-premises, among others.

 
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HIPAA compliant
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ISO-27001
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HIPAA compliant
CYBER-ESSENTIALS

We’ve Got You Covered!

Products
CommBox Era AI Generative AI for Customer Service Automation

Leverage Generative AI to boost automation and & agent efficiency

Leverage AI chatbots, custom workflows, ChatGPT and more

Connect agents across channels to offer an omnichannel experience

Tailor CommBox to your needs with complete client-level customization

Engage thousands of customers in a single click

Make informed decisions with dashboards and reports

Integrate seamlessly with every channel, system & app

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