COMMBOX FOR INSURANCE

Digital Insurance Services Your Customers Can Trust

Cover all your customers’ requests 24/7 with AI bots that engage and resolve queries across digital channels. Streamline claims, renewals, and support to boost efficiency and satisfaction while reducing costs.

Automated Notifactions

Send personalized bulk messages to keep your customers informed about their policy expiration, terms, changes, and more.

Claims Filing & Tracking

Streamline claims, providing real-time status updates and keeping customers informed throughout the process.

Digital Signature

Empower customers to sign forms on messaging channels. Send and receive signed documents, reducing manual paperwork filing and processing time.

Policy Renewals & Upgrades

Boost customer lifetime value through personalized insurance plans, auto-renewals and coverage expansion. A full self-service experience on messaging channels.

Lead Qualification

Boost conversions and revenue by efficiently capturing and qualifying leads 24/7. Route only qualified leads to your insurance agents, and close deals on the spot.

Payments Processing

Simplify seamless payments processing on messaging channels to improve customer convenience and ensure payment collection.

"CommBox enabled us to automate 57% of insurance requests on WhatsApp, enhancing satisfaction and operational efficiency. Now, 60% of customer interactions across digital channels, are managed in one interface.”

VP of CX ar Clal Insurance

Read how Clal Insurance automated its support and achieved exceptional results.

Automate your insurance services and grow your business

From quotes to claims: transform the customer journey with omnichannel engagement

Elevate CX by enabling insureds to connect with reps and get things done quickly on any channel. Manage all communications from one interface – monitoring SLA, agent performance, and satisfaction. Manage multiple policyholders queries at once, cut handling times and boost retention.

Harness GenAI bots for 24/7 self-service across channels

Turn your brand’s knowledge into your biggest asset. Launch GenAI bots that resolve 50% of insurance inquiries based on your brand’s existing knowledge – website, FAQs, PDFs & more. Qualify leads automatically and focus salespeople on high-value policyholders to skyrocket revenue.

Supercharge agent efficiency with on-demand knowledge

Increase agent productivity and slash handling times with Agent AI Assist that empowers your agents with the most up-to-date information and standardized responses at their fingertips, as well as embedded tools to instantly automate tasks.

Suggest and improve agent responses
Automated conversation summary
Standardize and enhance service level

Out-of-the-box integrations and AI-driven data management

Supercharge your insurance services with CommBox’s plug-and-play integration to top CRMs and ERPs like SAP, Salesforce, and Priority. Effortlessly verify customers, access conversation history, and stay on top of requests for a truly personalized and efficient experience.

Keep insureds safe across all touchpoints

CommBox ensures complete encryption of sensitive data, so customers’ personal and financial data will remain secure at all times. Our security features comprise IP whitelisting, advanced data filtering, and flexible deployment options, including cloud, private cloud, and on-premises, among others.