of calls to contact centers shifted to digital channels
of policyholders’ requests automated through self-service
increase in agent satisfaction
From quotes to claims: transform the customer journey with omnichannel engagement
Elevate CX by enabling insureds to connect with reps effortlessly and get things done quickly through any channel. Manage all communications from one interface – monitoring SLA, agent performance, and satisfaction.
Provide Full Coverage 24\7 through Conversational self-service
Deploy an AI agent to automate wide-scale insurance processes, from sending policy copies, to upgrades and renewals to filing claims – all through business messaging channels. Send quotes and automate payments, with the perfect balance between automated & live agents.
Protect your future and fuel growth
- Automated policy change and notifications
- Claims filing, status tracking and updates
- Digital document signing and submission
- Personalized recommendations and renewals
- Insurance coverage clarification
- Lead collection and qualification
- Quotes and payments processing
Maximize revenue powered by out-of-the-box integrations and AI-driven data management
Supercharge your insurance services with CommBox’s plug-and-play integration to top CRMs and ERPs like SAP, Salesforce, and Priority. Effortlessly verify customers, access conversation history, and stay on top of requests for a truly personalized and efficient experience.
Keep insureds safe across all touchpoints
CommBox ensures complete encryption of sensitive data, so customers’ personal and financial data will remain secure at all times. Our security features comprise IP whitelisting, advanced data filtering, and flexible deployment options, including cloud, private cloud, and on-premises, among others.