CommBox for Salesforce

The all-in-one integrated solution for automated, omnichannel customer communication, that works seamlessly with Salesforce. Immediately increase agent and operational efficiently, as well as customer satisfaction by supercharging your Salesforce with the best of breed customer communication platform.

Autonomous communication platform
plugs seamlessly right into your CRM

AI-powered omnichannel engagement

Engage customers across any digital channel and offer 24/7 self-service using AI-powered automation, real-time data and personalized customer offerings. Seamlessly transfer between channels experience a true omnichannel experience.

Automate workflows with chatbots

Streamline workflows by automating repetitive, menial tasks, and empowering human agents to focus on high-value conversations. Qualify leads, schedule meetings and increase renewals to conduct outcome-driven conversations.

Robust, out-of-the-box sales integration

CommBox integrates directly with Salesforce – with no add-ons – providing a unified platform for all customer communication needs. Empower agents with CX technology that leverages generative AI capabilities to segment, route and respond strategically.

Experience the power of
CommBox within Salesforce

Top Rated Customer Experience Leaders on G2

CommBox Recognized by G2 as Leader in CX

Deliver personalized customer experience

With built-in features such as surveys, forms, messaging, voice, video chat, and more, CommBox empowers you to improve the customer experience and drive higher satisfaction.

CommBox Digital Engagement Customer Service Solution
CommBox Digital Engagement

Increase operational efficiency

By automating repetitive, menial tasks and streamlining your team’s workflow, CommBox helps increase operational efficiency and productivity, leading to reduced costs and increased agent efficiency and revenue.

See actionable insights & analytics

Gain a complete end-to-end view of your customers their journey across every touchpoint in unified BI dashboards and reports. Use out-of-the-box or customizable dashboards to monitor all engagements, teams, agents, SLAs and more.

CommBox Dashboard - Customer Experience Analytics

Transform your Salesforce
with CommBox

Build the customer experience
you always wanted