CommBox for SALESFORCE
CommBox for Salesforce
The all-in-one integrated solution for automated, omnichannel customer communication, that works seamlessly with Salesforce. Immediately increase agent and operational efficiently, as well as customer satisfaction by supercharging your Salesforce with the best of breed customer communication platform.
Autonomous communication platform
plugs seamlessly right into your CRM
AI-powered omnichannel engagement
Engage customers across any digital channel and offer 24/7 self-service using AI-powered automation, real-time data and personalized customer offerings. Seamlessly transfer between channels experience a true omnichannel experience.
Automate workflows with chatbots
Streamline workflows by automating repetitive, menial tasks, and empowering human agents to focus on high-value conversations. Qualify leads, schedule meetings and increase renewals to conduct outcome-driven conversations.
Robust, out-of-the-box sales integration
CommBox integrates directly with Salesforce – with no add-ons – providing a unified platform for all customer communication needs. Empower agents with CX technology that leverages generative AI capabilities to segment, route and respond strategically.
Top Rated Customer Experience Leaders on G2
Deliver personalized customer experience
With built-in features such as surveys, forms, messaging, voice, video chat, and more, CommBox empowers you to improve the customer experience and drive higher satisfaction.
Increase operational efficiency
By automating repetitive, menial tasks and streamlining your team’s workflow, CommBox helps increase operational efficiency and productivity, leading to reduced costs and increased agent efficiency and revenue.
See actionable insights & analytics
Gain a complete end-to-end view of your customers their journey across every touchpoint in unified BI dashboards and reports. Use out-of-the-box or customizable dashboards to monitor all engagements, teams, agents, SLAs and more.