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Increase in digital adoption
IT support shifted to messaging
Agent productivity uplift
Customer satisfaction improvement
Increase in digital adoption
Agent productivity uplift
IT support shifted to messaging
CSAT improvement
Leumit Healthcare Services is a leading healthcare provider, serving over 700 thousand patients and engaging over 7,000 internal users, including medical professionals and administrative staff across the country. The organization is committed to providing accessible, high-quality healthcare services to its members.
Healthcare
WhatsApp, Email, Messenger, Instagram, Chat, IVR, Salesforce
Customer Service, Sales
Enterprise (5000+)
Healthcare
WhatsApp, Email, Messenger, Instagram, Chat, IVR, Salesforce
IT Support, Customer service
Enterprise (5000+)
Leumit faced several critical challenges in managing its internal IT support and customer service:
To address their support challenges, Leumit implemented CommBox’s omnichannel CX platform as their primary communication solution. The implementation focused on:
“CommBox helped us shift 35% of inquiries to WhatsApp and provide fast, efficient IT services to thousands of users”.
Nir Nissim, Communications Development Manager.
Leumit Healthcare
Implementing CommBox proved to be the ideal solution for achieving Leumit’s core objectives: balancing contact center loads, improving service efficiency, and streamlining communication across channels.
Leumit’s IT support and customer service departments now handle thousands of requests while maintaining high service standards.
The integration with Salesforce enabled a two-way data flow and documentation of conversations within the CRM. This allowed Leumit to provide internal users with precise technical support based on organizational information and previous interactions.
Implementing CommBox proved to be the ideal solution for achieving Leumit’s core objectives: balancing contact center loads, improving service efficiency, and streamlining communication across channels.
Leumit’s IT support and customer service departments now handle thousands of requests while maintaining high service standards.
The integration with Salesforce enabled a two-way data flow and documentation of conversations within the CRM. This allowed Leumit to provide internal users with precise technical support based on organizational information and previous interactions.
Remarkable achievements:
CommBox is an AI-powered, omnichannel CX platform that uses advanced automation and conversational AI to securely resolve any customer inquiry. Founded in 2013, CommBox is a marketing leader empowering businesses to easily automate inquiries that require complex back-end processes, to truly reduce contact center load. Simple enough to get brands up and running instantly and secure enough for enterprises, brands using CommBox experience a radical increase in customer satisfaction, agent productivity, and cost savings.
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