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SolarEdge is a global leader in smart energy technology, providing innovative solar inverters, power optimizers, and monitoring solutions for photovoltaic arrays. As a pioneer in the renewable energy sector, SolarEdge focuses on making solar energy more accessible and efficient for residential, commercial, and industrial customers worldwide.
Retail & eCommerce, Energy
WhatsApp, Email
Customer Service, Sales
Enterprise (5000+)
Retail & eCommerce, Energy
WhatsApp, Email
Sales, Customer service
Enterprise (5000+)
SolarEdge faced bottlenecks in their customer communication and lead management processes that were impacting their ability to scale effectively:
Solaredge needed for a scalable solution to handle increasing inquiry volumes.
These challenges were preventing SolarEdge from maximizing their market potential and delivering the responsive service customers expected.
To address their lead management and customer communication challenges, SolarEdge implemented CommBox’s omnichannel, AI-driven customer experience platform as their primary solution.
CommBox’s platform enabled Solaredge to:
“CommBox’s sales solution helped us improve lead response time by 75%, from 7 days to 36-48 hours. A huge game-changer for our sales proccess.”
Daphne Yishay, Customer Engagement Manager | SolarEdge
Remarkable achievements:
CommBox is an AI-powered, omnichannel CX platform that uses advanced automation and conversational AI to securely resolve any customer inquiry. Founded in 2013, CommBox is a marketing leader empowering businesses to easily automate inquiries that require complex back-end processes, to truly reduce contact center load. Simple enough to get brands up and running instantly and secure enough for enterprises, brands using CommBox experience a radical increase in customer satisfaction, agent productivity, and cost savings.
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PRODUCTS
SOLUTIONS
INDUSTRIES
RESOURCES
© 2024 Commbox. All rights reserved. End User License Agreement. Privacy Policy. Security & Compliance. Sitemap.