Call Center - CommBox

Automation

Reframing Agentic AI for Brands

There’s no shortage of noise in the AI and CX space today. From “generative” to “intelligent” to “autonomous,” the labels are stacking up—each promising transformation,

Automation

HP’s Customer Service Fail: Why Bad CX Backfires (and How to Avoid It)

HP’s Recent Customer Service Controversy Shows Why Companies Need Better CX Strategies Last month, HP made headlines for all the wrong reasons when it implemented

CommBox-How-to-Solve-The-Labor-Shortage-in-Call-Centers

Customer Service

How to Solve Your Call Center’s Agent Shortage in 5 Simple Steps

If you’re managing a call center or leading a customer service team, an agent shortage is probably one of the top 3 challenges keeping you

Call Center

The era of Autonomous Communication is here

Autonomous Communication. Lately, we’ve been hearing more and more about Autonomous Communication. Is it yet another soon-to-be-forgotten buzzword, or is it a true, fundamental shift

Omnichannel Communication

5 Proven Customer Support Workflows to Boost the Efficiency of Your Call Center, Best Practices

Customer Support Workflows. All business environments can be busy and chaotic places where thousands of tasks need to be completed every day. There are usually

Customer Experience

8 Call Center Security Trends You Must Follow in 2021

Call Center Security Trends. With 2021 seemingly just around the corner, it’s time to start planning for the next year of call center life! Security

Business Messaging

7 Things You Can Do to Better Handle Call Spikes at Your Contact Center

Handle Call Spikes. Every call center will experience spikes in calls at different points throughout the year. Sometimes this is expected, like at Christmas when

Tag: Call Center

Reframing Agentic AI for Brands

HP’s Customer Service Fail: Why Bad CX Backfires (and How to Avoid It)

How to Solve Your Call Center’s Agent Shortage in 5 Simple Steps

The era of Autonomous Communication is here

5 Proven Customer Support Workflows to Boost the Efficiency of Your Call Center, Best Practices

7 Things You Can Do to Better Handle Call Spikes at Your Contact Center

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