Tag: Customer Experience

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Customer Service
Beyond Business Hours: 5 Best Practices for Shifting to 24/7 Service [Minus the Extra Cost]

“Sorry, our agents are currently unavailable” is an all-too-familiar message that no customer wants to hear. Unfortunately it is one that customers often encounter when trying to connect with a business outside of ‘regular’ business hours, such as on weekends or holidays. In today’s fast-paced world where customers demand round-the-clock service, this scenario lowers overall… Read more
Customer Service
CommBox Recognized as Leaders and High-Performers in the CX Market by G2

We are honored to announce that CommBox has been recognized by G2 as a global leader in CX, thanks to our customers and the positive reviews we received. Read more
What is a Customer Journey Map and Why Do You Need One?

Do you know what your customer’s journey looks like? If not, you need to create a customer journey map. A customer journey map visually represents how customers interact with your brand. It shows the different stages of the customer’s experience, from when they first hear about your product or service to when they become a… Read more
Omnichannel Communication: A Winning Strategy for Customer-Centric Brands

The pandemic changed customer behavior and expectations. In the digital-first mobile-driven era, businesses and marketers, in particular, are required to focus on seamless customer behavior as never before. In a highly competitive landscape, literally, you live up to customer expectations or you lose. In fact, the latest research from Qualtrics and ServiceNow revealed that of… Read more
7 Ways to Create a Great Customer Experience Strategy

Customer experience is one of the most important factors in business success. According to Deloitte, a whopping 88% of businesses are now prioritizing customer experience in their contact centers. And on top of that, over two-thirds compete with customer experience as their primary basis. What does all of this mean? It’s simple: get on board, or… Read more
10 Most Effective Customer Retention Strategies

Acquiring new customers is an excellent way to increase sales and revenue. However, retaining the existing customers plays a significant role in generating more revenue. There is no point in acquiring new customers when you don’t have proper customer retention strategies in place. According to Invesp, a 5% customer retention rate increases a company’s profits… Read more
Boosting Your Customer Experience with Video Call Support

In 2020 and 2021, video calls across all contact centers or call centers’ customer support channels have gained a lot of steam. Video chat is a relatively new feature in customer service and can link an organization to its consumers by providing a tailored customer experience. A video feature lets call center agents to interact… Read more
CommBox, a SaaS Omnichannel Customer Communication Solution, Announces Strategic Growth Investment From PSG

CommBox, a SaaS-based omnichannel customer support solution that enables enterprise customer support teams to seamlessly communicate with their customers over a variety of communication channels, today announced a growth investment from PSG, a leading growth equity firm partnering with middle-market software and technology-enabled services companies. PSG’s Tom Reardon, Managing Director, and Chris Nesbitt, Principal, will… Read more
Loyalty Programs: How to Enhance their Value for Your Business

Loyalty programs are one of the best marketing strategies that businesses can use to build customer’s trust while maintaining their brand value. To create a successful loyalty management platform, it is vital to focus on online and offline communications channels and create an omnichannel customer experience. Today’s customers prefer to communicate with businesses using their… Read more
Multichannel vs. Omnichannel Approach: Which is Best for Your Customer Communication?

Customer communication is the backbone of every enterprise that’s on its growth path. Luckily though, technology has enabled businesses to communicate with their customers efficiently. Nowadays, there are many ways of establishing communication channels. Global businesses are using multichannel and omnichannel approaches to communicate with their customers. They are bridging the gap between brands and… Read more