Tag: Automation
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ChatGPTBusiness MessagingCustomer ExperienceAutomationChatbotCall CenterArtificial IntelligenceCustomer ServiceWhatsApp BusinessFacebook MessengerConversational AI
- Customer Service
Beyond Business Hours: 5 Best Practices for Shifting to 24/7 Service [Minus the Extra Cost]
“Sorry, our agents are currently unavailable” is an all-too-familiar message that no customer wants to hear. Unfortunately it is one that customers often encounter when trying to connect with a business outside of ‘regular’ business hours, such as on weekends or holidays. In today’s fast-paced world where customers demand round-the-clock service, this scenario lowers overall… Read more
- SAP
Supercharge Your SAP with CommBox for Effective Customer Communication
SAP has long been one of the leading ERP systems across industries and organizations. Using SAP means you’ll be able to manage your business more efficiently and effectively. However, SAP was not built as a customer communication platform, nor does it try to be one. Like any other management system, it needs to supplement its… Read more
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