
Dos and Don’ts in Automation – 10 Things You Should Automate and 10 You Shouldn’t
Dos and Don’ts in Automation. Automation is the next big thing in business, and we are seeing it adopted at record rates. The goals of
Leverage Conversational AI chatbots, custom workflows, ChatGPT and more
Connect agents across channels to offer an omnichannel experience
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Engage thousands of customers in a single click
Make informed decisions with dashboards and reports
Integrate seamlessly with every channel, system & app
Leverage Generative AI to boost automation and & agent efficiency
Provide exceptional service across all digital channels with humans and AI bots
Streamline acquisition, lead generation and customer engagements to win every deal
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All the latest trends and innovations in CX automation
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Dos and Don’ts in Automation. Automation is the next big thing in business, and we are seeing it adopted at record rates. The goals of
Marketing Automation. Automation is booming right now. You will struggle to find an industry, a major organization, or even a department within such an organization
Business Automation Processes. We’re in the digital age where competition between organizations is unparalleled. The digitally disrupted economy has paved the way for groundbreaking innovation
Omnichannel Communications. Omnichannel approaches to both communication and sales are fast becoming the new standard for organizations across the world. In many ways, this shift
The future of customer experience. We’ve got Shep Hyken New York Times and Wall Street Journal bestselling author and CAO (Chief Amazement Officer) of Shepard Presentations.
Effortless Customer Experience. Customer experience is a top focus for organizations in the digital age, and for many businesses, it is their number one focus.
Contact Center as a Service. The world of IT is moving into the cloud! This trend has been happening for several years as more and
Electronic Signature. Digitization has been a major goal for businesses over the last decade. This move towards a more online and digital way of operating
Customer Communications. Customers are the lifeblood of successful businesses and there’s no such thing as a successful business without effective communication. Communication is a critical
Handle Call Spikes. Every call center will experience spikes in calls at different points throughout the year. Sometimes this is expected, like at Christmas when
Customer Experience in the Health Sector. In 2020 we’re seeing huge innovation in the health sector. Historically, the health sector has been slow to adapt
Customer Service through Social Distancing. Making meaningful connections with your customers can be difficult even in the best of times. During a pandemic, it’s even
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