Delighting Customers. Competition is extremely high in the auto industry. While other industries can afford to miss a sale and work harder to entice that
Ran Yosef CommBox. We’ve got Annette Franz here with us today. Annette is the founder and Chief Experience Officer of CX Journey, and she was
Dos and Don’ts in Automation. Automation is the next big thing in business, and we are seeing it adopted at record rates. The goals of
Marketing Automation. Automation is booming right now. You will struggle to find an industry, a major organization, or even a department within such an organization
Business Automation Processes. We’re in the digital age where competition between organizations is unparalleled. The digitally disrupted economy has paved the way for groundbreaking innovation
Omnichannel Communications. Omnichannel approaches to both communication and sales are fast becoming the new standard for organizations across the world. In many ways, this shift
The future of customer experience. We’ve got Shep Hyken New York Times and Wall Street Journal bestselling author and CAO (Chief Amazement Officer) of Shepard Presentations.
Effortless Customer Experience. Customer experience is a top focus for organizations in the digital age, and for many businesses, it is their number one focus.
Contact Center as a Service. The world of IT is moving into the cloud! This trend has been happening for several years as more and
Electronic Signature. Digitization has been a major goal for businesses over the last decade. This move towards a more online and digital way of operating
Customer Communications. Customers are the lifeblood of successful businesses and there’s no such thing as a successful business without effective communication. Communication is a critical
Handle Call Spikes. Every call center will experience spikes in calls at different points throughout the year. Sometimes this is expected, like at Christmas when
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