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Dror Haliva

Commbox / Articles posted byDror Haliva

Author: <span class="vcard">Dror Haliva</span>

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The Salesforce “Migration Tax”: Why 2026 Is the Year to Decouple CX from Your CRM

March 19, 2026

Last month, Salesforce officially retired its legacy Salesforce chat products. While most...

The Salesforce “Migration Tax”: Why 2026 Is the Year to Decouple CX from Your CRM-author

March 19, 2026
Enterprise AI Guardrails

Why Experimenting with OpenAI Isn’t an Enterprise Strategy

February 26, 2026

In the past two weeks, I’ve had several conversations with CEOs who...

Why Experimenting with OpenAI Isn’t an Enterprise Strategy-author

February 26, 2026
AI Is a Risk
Without Built-In Control

Enterprise AI Without Risk: The Safe Path to AI-Led Customer Experience

February 12, 2026

Every enterprise leader I speak with, AI comes up within the first...

Enterprise AI Without Risk: The Safe Path to AI-Led Customer Experience-author

February 12, 2026
voice AI handoff

Zero Repetition AI Handoffs: Mastering Enterprise Voice CX

February 3, 2026

Why most Voice AI fails at the finish line, and how to...

Zero Repetition AI Handoffs: Mastering Enterprise Voice CX-author

February 3, 2026
Era Voice AI Agent Commbox - CRM

How AI Voice Assistants Revolutionize Your CRM System

January 29, 2026

Is Your Contact Center a Maze or a Solution? We all know...

How AI Voice Assistants Revolutionize Your CRM System-author

January 29, 2026
CommBox Insights

The Most Strategic Way Enterprises Will Use AI in 2026: Real-Time Insights

January 4, 2026

For the past several years, enterprises have invested heavily in AI to...

The Most Strategic Way Enterprises Will Use AI in 2026: Real-Time Insights-author

January 4, 2026
WhatsApp Coexsistence CommBox

WhatsApp Coexistence – Complete Flexibility for Sales and Field Teams

December 9, 2025

WhatsApp has become the place where customers expect quick, simple communication. It’s...

WhatsApp Coexistence – Complete Flexibility for Sales and Field Teams-author

December 9, 2025
2025 recap: The year of AI and CX

2025 Wrap-Up: The Year AI Finally Met CX Demand

December 8, 2025

A Decade of Promises Meets a Market Ready to Act I spoke...

2025 Wrap-Up: The Year AI Finally Met CX Demand-author

December 8, 2025

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