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COMMBOX FÜR DAS GESUNDHEITSWESEN

Elevate Your Patient Engagement

Deliver faster patient care with AI automation across all channels. Cut wait times by 60% , route to human when needed, and give your care team an AI-powered, unified agent workspace.

Termin für eine Demo

Terminplanung

Automate appointment scheduling and management s to optimize clinic workflows.

Mahnungen und Benachrichtigungen

Send automated notifications to patients to reduce no-show rates.

Rezeptanfragen & Nachfüllen

Streamline prescriptions automatically to focus staff on critical care 

Suche nach Dienstleistungen und Kliniken

Help patients easily locate healthcare services and navigate to clinics.

Fernbetreuung - Messaging & Video

Connect with patients securely through messaging and video.

24/7 Verfügbarkeit

Offer 24/7 healthcare access to enhance patient satisfaction. 

"Wir haben die 4.000 Agenten unseres Contact Centers, mehr als 1.000 kommunale Kliniken und 14 Krankenhäuser an CommBox angeschlossen und damit 47 % der Patientenanfragen automatisiert und die Zufriedenheitsrate erhöht."

Leiter der Abteilung Mobile & Web-Entwicklung bei Clalit Health

Lesen Sie, wie Clalit Health die Zufriedenheit durch dialogorientierten Self-Service erhöht hat.

Geschichte lesen

Transform the patient experience with AI-powered omnichannel engagement

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Boost to patient efficiency

Ermöglichen Sie es Patienten, Kliniken und Ärzten über die von ihnen bevorzugten Kanäle Nachrichten zu senden: Business Messaging, Chat, soziale Medien, Video und mehr. Vereinheitlichen Sie die Interaktionen aus allen Kanälen in einer Schnittstelle und bieten Sie jedem Mitglied ein personalisiertes Erlebnis.

CommBox-omnichannel-bot-CX-digital3
CommBox-Bot-digital-omnichannel-CX

Self-service when it matters most

Bereitstellung von KI-gesteuertem Self-Service auf Messaging-Kanälen rund um die Uhr, basierend auf den Intentionen der Patienten. Statten Sie das medizinische Personal mit einer vorgefertigten Wissensdatenbank aus, leiten Sie Anrufe an Messaging-Kanäle weiter und automatisieren Sie verschiedene Patientenanfragen, während Sie gleichzeitig eine effektive Versorgung sicherstellen und die Kosteneffizienz verbessern.

Patientensicherheit und Datensicherheit haben für uns höchste Priorität

CommBox bietet Sicherheit auf Unternehmensniveau mit vollständiger Verschlüsselung sensibler Informationen. Unsere Sicherheitsfunktionen umfassen IP-Whitelisting, erweiterte Datenfilterung und flexible Bereitstellungsoptionen wie Cloud, Private Cloud und vor Ort.

 
CYBER-ESSENTIALS
GDPR
ISO 27001
ISO 27701
SOC 2 Typ II
VPAT-Einhaltung
CYBER-ESSENTIALS
GDPR
ISO 27701
ISO 27001
SOC 2 Typ II
VPAT-Einhaltung

FAQ

How can healthcare organizations use AI to improve patient communication and service?

CommBox helps hospitals, clinics, and healthcare providers automate patient communication across WhatsApp, chat, and email while keeping the human touch.

AI Agents handle high-volume, routine requests such as appointment scheduling, document submission, or test result updates, while seamlessly routing complex inquiries to human staff.

The result is faster patient responses, shorter wait times, and improved service efficiency—without compromising security or care quality.

CommBox automates a wide range of patient-facing and administrative processes, including:

  • Scheduling and rescheduling appointments
  • Prescription renewals and medication reminders
  • Test result notifications and document sharing
  • Insurance and billing inquiries
  • Patient onboarding and follow-up care

By connecting directly with electronic health record (EHR), CRM, and scheduling systems, CommBox enables AI Agents to complete these processes end-to-end—reducing manual effort for staff and improving the patient experience.

Yes. CommBox connects seamlessly with leading healthcare systems, including EHR, CRM, and appointment management platforms.

These integrations allow AI Agents to access and update patient records, manage bookings, and send personalized updates in real time. Healthcare organizations can modernize communication and self-service without changing their existing systems.

CommBox brings every patient interaction into a single, intelligent workspace.
 Patients can start a chat on WhatsApp, confirm an appointment by email, and receive follow-up instructions through the clinic’s website—all while staying within one connected conversation.

Both AI and human staff share the same interaction history, ensuring consistency, accuracy, and continuity of care across every digital touchpoint.

Healthcare leaders are using CommBox to automate communication and improve patient satisfaction:

  • Clalit Health Services, a large healthcare provider, automated 55% of patient requests across 1,600 clinics and 14 hospitals, serving 5.3 million members. The rollout streamlined communication for 4,000 agents, reducing patient wait times and dramatically improving service accessibility.
  • Leumit Health Services, achieved a 60% increase in WhatsApp usage, with 35% of all support requests now routed through digital channels. The organization reported a 25% rise in agent productivity and a 19% improvement in patient satisfaction, thanks to unified communication and automation powered by CommBox.

     

These results show how CommBox helps healthcare providers transform patient service and operational efficiency with conversational AI.

Yes. CommBox complies with healthcare-grade privacy and data protection standards including HIPAA, SOC 2, ISO 27001, and GDPR.

All conversations are encrypted, auditable, and governed by strict access controls. AI Agents operate with full compliance guardrails, ensuring that patient information is handled safely and confidentially across every interaction.

Healthcare organizations using CommBox typically achieve:

  • Up to 50% automation of patient requests
  • Faster response times and shorter wait lists
  • Improved patient satisfaction and access to care
  • Lower operational costs and reduced staff workload
  • 24/7 digital support across all patient channels

CommBox enables healthcare providers to modernize their digital front door—making communication faster, easier, and more human for patients while improving efficiency and compliance for staff.

Digitales Gesundheitswesen: Ein Wendepunkt in der Patientenerfahrung

Termin für eine Demo

COMMBOX FÜR DAS GESUNDHEITSWESEN

Elevate Your Patient Engagement

Deliver faster patient care with AI automation across all channels. Cut wait times by 60% , route to human when needed, and give your care team an AI-powered, unified agent workspace.

Termin für eine Demo
COMMBOX FÜR DAS GESUNDHEITSWESEN

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