Generative AI & Conversational AI for Customer Service and Sales Teams
Empower virtual agents with GenAI to boost productivity and satisfaction
CommBox is an omnichannel customer service & engagement platform infused with AI. We empower virtual agents to deliver personalized experiences across any messaging channel, driving radical CX savings.
✔ Seamlessly connect with customers across SMS, WhatsApp, email and social channels from one unified agent workspace.
✔ Automatically route conversations to the most skilled and available reps, based on pre-defined rules and intents. Collaborate on complex inquiries to drive resolutions.
✔ Optimize your contact center operations with BI dashboard and reports: track agent productivity, SLA, CSAT, bot resolution and more.
✔ AI Agent Assist: supercharge your virtual agents with generative AI: automatically generate and improve live agent responses, summarize conversations and document all data in your CRM.
“CommBox has been a game-changer for us. With human agents and automated agents working seamlessly, we’ve automated 50% of tasks and managed 40% of inquiries digitally. Highly recommended!“
Galit Karadi, Geschäftsführer bei Brimag Service
Instantly create personalized AI bots with our out-of-the-box use cases
Kundenbetreuung
- Kontoinformationen aktualisieren
- Planung von Terminen
- Live- und automatisierter technischer Support
- Selbstbedienung beim Messaging
Vertrieb und Marketing
- Lead-Qualifizierung
- Einkaufsassistent
- Werbekampagnen
- Verfolgung der Kundenreise
CommBox ist führend in den Bereichen Automatisierung, Konversations-KI und Kundenservice. Das Unternehmen bietet eine leistungsstarke Kundenservice-Plattform, die mit GenAI entwickelt wurde, um CX-Kosten zu senken und Marken in die Lage zu versetzen, in großem Umfang zu automatisieren und eine bahnbrechende betriebliche Effizienz zu erreichen.