Streamline Your Logistics Services with a Secure Customer Service solution
Shift your calls to digital channels and automate over 50% of your logistics services while offering 24/7 support. Launch AI agents that securely resolves any customer inquiry, across any channel.
85%
Inquiries automated
35%
Reduction in call center costs
92%
Average CSAT
x2
Agent efficiency
Demo anfordern
66%
Financial inquiries automated
6x
Increase in resolution rates
20%
Reduction in call center costs
500+
Work hours saved monthly
Auftragsverfolgung
Provide real-time delivery tracking and send automated status notifications to greatly reduce call overload on live agents.
Update Personal Details
Ensure adaptability to changes and real-time accuracy to provide a seamless delivery service.
Kurierdienst Kommunikation
Stay connected with couriers via messaging for last minute updates, instructions, or special requests during transit.
Schedule Management
Enable customers to set delivery times and change pick up locations via self-service.
Smart Routing & Sentiment Analysis
Keep human agents in the loop for inquiries that require a human touch or for VIP cases.
Digitale Unterschrift
Get logeal documents signed on-the-spot directly over digital channels.
Recognized by Industry Leaders of Logistics Service Providers
Mit der CommBox haben wir 85 % unserer Serviceanfragen automatisiert, was zu einer 98 %igen SLA-Verbesserung, einer 58 %igen Steigerung der CSAT und einer 35 %igen Senkung der Kosten für menschliche Mitarbeiter führte.
Bar Sol, Leiter des Kundendienstes bei HFD Logistics
Lesen Sie, wie HFD seine Logistikunterstützung umgestaltet und die Abholstellen automatisiert hat.
Enterprise-Grade Security & Compliance
Our solution is tailored for logistics services and used by industry leaders – so we take security very seriously:
