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Transforming Real Estate: WhatsApp Campaigns Automation Helped Win Multi-Million Dollar Deals

GINDI TLV

About Gindi TLV

Gindi TLV is a leading real estate company, known for its luxury residential projects marketed in multi-million dollar deals. It is engaged in initiating, developing, marketing and managing commercial and residential projects, malls and commercial centers, and luxury towers and residential neighborhoods, with a scope of thousands of housing units and hundreds of thousands of square meters globally.

Industrie

Real Estate

Kanäle und Integrationen

WhatsApp, Email

Mannschaften

Customer Service, Sales

Größe des Unternehmens

Enterprise (5000+)

Anwendungsfälle

  • Outbound WhatsApp campaigns
  • Lead generation
  • Customer self-service
  • FAQS
  • Live agent

Industrie

Real Estate

Kanäle und Integrationen

WhatsApp, Email

Mannschaften

Customer service

Größe des Unternehmens

Enterprise (5000+)

Anwendungsfälle

  • Outbound WhatsApp campaigns
  • Lead generation
  • Customer self-service
  • FAQS
  • Live agent

Die Zielsetzung

Reaching and converting leads faster

Before implementing CommBox, Gindi TLV faced several key challenges in its sales process:

  • Sales representatives spent excessive time on cold calling, managing to reach only 100 leads per day, many of them not relevant
  • Time-consuming process of reaching cold leads, requiring approximately 20 workdays to contact 10,000 leads
  • Inefficient lead qualification process requiring multiple manual touchpoints
  • Limited ability to scale personalized communication with potential buyers

Overall, Gindi met customers and had amazing opportunities, but they couldn’t reach all of them before the leads got “cold.”

Therefore, it looked for an innovative solution that could provide both communication and automation capabilities.

Die Lösung

Automating lead generation across messaging channels

Gindi TLV implemented CommBox’s AI-powered customer experience platform, combining both omnichannel engagement and automation capabilities.

CommBox offered Gindi multiple solutions to engage customers and automate the lead generation process using a built-in AI chatbot.

Unified Inbox for lead management

The CommBox platform enabled Gindi to centralize incoming communications from their website, social media and messaging channels into a unified agent workspace, so sales reps can engage leads in a timely manner.

CommBox enhanced Gindi’s ability to convert high-quality leads, with leads entering their website through CommBox’s chat or WhatsApp, ready to buy. This helped them reach leads on the spot before they became cold. 

WhatsApp Campaigns - Marketing Automation

Gindi also leveraged CommBox’s outbound campaigns – a unique product that enabled Gindi to send personalized, promotional offers via WhatsApp and SMS to thousands of customers.
This way, instead of sales reps calling thousands of leads every month, they could simply use campaigns to reach customers via messaging, saving hundreds of hours, and improving their lead response times.

Additionally, WhatsApp proved much value, with an average message open rate of 98%, 5x more than emails.

“CommBox WhatsApp campaigns enhanced our ability to convert high-quality leads while saving 900+ hours of cold calling. Instead of losing leads, we won multi-million dollar deals!”

Ilay Oryan, Director of Sales & Marketing | Gindi TLV Real Estate

Das Ergebnis

Winning multi-million dollar deals while saving 900 hours monthly

By using CommBox to optimize their lead collection and sales processes, Gindi immediately saw higher engagement rates and faster closings on multi-million dollar deals.

Results: 

  • Optimized lead collection process across multiple channels
  • Saved 900+ hours of cold calling, 20 workdays per month
  • Sales reps only engaged high-intent customers
  • Closed multi-million dollar deals, faster


The partnership between CommBox and Gindi TLV demonstrates how digital transformation in real estate sales can lead to significant operational efficiencies and business growth

Über CommBox

CommBox is an AI-powered, omnichannel CX platform that uses advanced automation and conversational AI to securely resolve any customer inquiry. Founded in 2013, CommBox is a marketing leader empowering businesses to easily automate inquiries that require complex back-end processes, to truly reduce contact center load. Simple enough to get brands up and running instantly and secure enough for enterprises, brands using CommBox experience a radical increase in customer satisfaction, agent productivity, and cost savings. 

Automate your sales today

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