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5 Hispanos-Logo CommBox

6X growth: revolutionizing insurance with AI-driven automation

With CommBox’s conversational AI omnichannel platform, Hispanos Services improved their agents’ productivity, saved costs and skyrocket sales. 

5 Hispanos-omnichannel-Kommunikationsdienst- commbox

60%

Calls shifted to
digital channels

40%

Increase in agent productivity

33%

Lead generation automated 24/7

 

20%

Increase in customer satisfaction

About Hispanos Services

Hispanos Services is a leading tax and insurance provider in the United States, specializing in the Hispanic population. They offer tax preparation, insurance services, translations, notarization, company registration, realtor services, payroll, and bookkeeping. 

Industrie

Versicherung

Kanäle und Integrationen

WhatsApp, Facebook messenger, Instagram, Email

Mannschaften

Sales, Customer Service

Größe des Unternehmens

Small size (1 – 500)

Anwendungsfälle

  • Lead generation 
  • Get a qoute
  • Customer authentication
  • 24/7 Selbstbedienung
  • AI Bots on WhatsApp

Das Ziel

Streamlining customer communication and sales processes

Before CommBox, Hispanos Services, an insurance and tax provider in the United States, was overwhelmed by customer inquiries, while it wanted to focus on lead generation and sales. 

However, the company relied on a single WhatsApp number for communication, creating a significant bottleneck. They needed to reach customers and generate leads across multiple channels more efficiently.

The main challenges they struggled with were: 

  • Limited lead generation due to reliance on phones and a single WhatsApp number for all communication 
  • Difficulty managing communication across WhatsApp, Facebook, and other platforms
  • Time-consuming document handling with sensitive information sent through unsecured channels
  • Overload of manual tasks 
  • Lack of 24/7 availability

“We looked for an official WhatsApp solution provider, that also offers social media integration and automation – so we could generate leads 24/7 and boost sales. CommBox proved to be the perfect fit.”  

President, Hispanos Services

Die Lösung

All-in-one conversational AI platform to engage, convert and support

Hispanos Services implemented CommBox’s conversational AI platform, an all-in-one omnichannel solution for customer service and sales. CommBox provided tha comprehensive solution for hispanos insurance’s needs:  

  • A unified agent workspace for managing communications across WhatsApp, Facebook Messenger, and email, as well as other channels. 
  • An AI-powered chatbot for lead generation and 24/7 support 
  • Digital signature capabilities to streamline paperwork and handling sensitive customer documents
  • Enterprise-grade security to ensure data protection and privacy

“We chose CommBox for its advanced security after looking into different solutions. CommBox helped us automate 33% of our lead generation, increase agent productivity by 40%, and save thousands of hours and dollars each month, allowing us to grow by 5X. It’s amazing!”

President, Hispanos Services

Das Ergebnis

Tremendous growth in leads, sales, agent productivity and customer satisfaction

CommBox seamlessly integrated with all of Hispanos Services’ operational systems, including sales and customer support teams, leading to significant achievements for the company:

  • 6X overall business growth: The insurance company 6 times since using CommBox, with more customers and more communication channels.
  • 60% of calls shifted to digital channels used for customer communication 
  • 40% increase in agent productivity – thanks do automation and digital communications over the CommBox platform. 
  • 33% of lead generation automated: CommBox’s AI chatbot now handles 1/3 of lead generation tasks, particularly during after-hours, ensuring that leads are collected even when agents aren’t available. 
  • 20% increase in customer satisfaction: With diverse communication channels, Hispanos Services was able to improve the customer experience and deliver high-quality service on digital channels
  • Cost-savings: Automation allowed Hispanos Insurance to achieve more with their existing staff, saving hiring costs and thousands of working hours.

Transform insurance sales and support with conversational AI

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