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Panasonic Connect CommBox

Panasonic Instantly Improves Support with AI Agents

Panasonic Connect, a global leader in rugged mobile devices, projectors, broadcast equipment and smart factory solutions, set out to modernize the customer journey. By replacing legacy chat tools and scattered support systems with CommBox’s AI customer engagement platform, the team instantly automated service interactions, lifted online conversions, and set the stage for a full conversational web experience with CommSite.

Panasonic Connect CommBox

12%

Conversion Lift
in 30 days

85%

Tasa de automatización

5

Lanuages Supported by AI

28,000+

Empleados en todo el mundo

62%

Consultas resueltas por el chatbot con IA

2000+

Horas de trabajo ahorradas al mes

43%

Mejora de la eficiencia de la automatización  

50K

Conversaciones gestionadas mensualmente

Conclusión

Panasonic Connect took 9,000+ URLs and docs to be ingested by CommBox’s AI, and instantly created AI agents with instant answers -
live in weeks, delivering a 12% conversion lift.

Industria

  • Technology & Electronics
  • Manufacturing & Warehouse
  • Enterprise Mobility
  • Field Service Solutions

Canales e integraciones

CRM, web, messaging channels

Equipos

  • Atención al cliente
  • Commercial & Sales

Tamaño de la empresa

Enterprise  (10,000-100,000)

Casos prácticos

  • Autoservicio 24/7
  • Product specifications
  • Document retrieval
  • Lead qualifications 
  • Technical support & troubelshooting
  • Warranty checks
  • Repair scheduling
  • Product comparisons 
  • Recomendaciones personalizadas

Industria

Retail y eCommerce

Canales e integraciones

SMS, WhatsApp, Facebook Messenger, publicaciones en Facebook, Instagram, correo electrónico, IVR, SAP

Equipos

Atención al cliente

Tamaño de la empresa

Tamaño pequeño (1 - 500)

Casos prácticos

  • Asistencia en directo y automatizada 
  • Notificaciones automáticas
  • Autoservicio 24/7
  • Formularios digitales
  • Sistemas empresariales integrados
  • Bots en WhatsApp
  • Planificación de turnos de los técnicos
  • Traspaso de bot a humano

Retos

Legacy Chat Tools, Disconnected Support Systems

Service Team:
The Toughbook Service team faced growing demand to meet rising customer expectations for digital support. However, their previous chatbot solution fell short—it lacked integration with back-end systems and did not offer advanced AI capabilities. As a result, support agents were burdened with high volumes of repetitive, routine inquiries that could not be automated.

Commercial Team:
Panasonic Connect needed to support customers and prospective clients throughout their online journey. As the product catalog grew, visitors struggled to find accurate comparisons or receive tailored recommendations without smart assistance – resulting in drop-offs and missed revenue opportunities.

Panasonic Connect and CommBox Customer Success Story

La solución

Agentic AI for Service & Commercial Teams

Solución:

CommBox powers Panasonic Connect’s AI strategy across both service and sales, creating a seamless, intelligent experience for every customer. By ingesting over 9,000 product pages, PDFs, docs, CommBox enables real-time answers and guidance throughout the journey—powered by a fleet of secure, AI agents.

Para el servicio:

  • AI agents to resolve FAQs with ability to complete processes
  • Ofrece un servicio de autoservicio disponible las 24 horas del día, los 7 días de la semana, para la resolución de problemas, la comprobación de garantías y la reserva de reparaciones.

  • Multi-language AI support across EMEA markets
  • Unified CRM & SAP integration for seamless ticketing and handoff

Para el departamento de ventas:

  • Presenta especificaciones precisas y detalladas

  • Routes qualified leads and offers personalized recommendations
  • Offers product comparisons and personalized recommendations, increasing online conversions
  •  
Panasonic Connect CommBox Quote
Panasonic Connect AI agent CommBox

¿Por qué CommBox?

Rápida obtención de valor, un único punto de contacto para el servicio y las ventas

  • Instant Knowledge Ingestion – 9,000+ URLs and docs launched as powerful AI agents in just days.
  • Rapid Deployment
- Integrates instantly with existing business systems, like CRM, to launch actionable AI agents in weeks with no developer effort.
  • One Platform: Service & Sales -
Unified agent workspace connects both teams seamlessly.
  • Enterprise-grade Security
- AI guardrails for accuracy – no hallucinations; 
SOC‑2 & GDPR aligned.

 

Impacto

First Month: 12% Increase in Lead Conversion

  • Operational Efficiency
AI – Instantly resolves technical inquiries, reducing response time & agent load.
  • Revenue Impact -
12% increase in leads conversions within the first month from launch.
  • Experiencia del usuario: el autoservicio disponible las 24 horas del día, los 7 días de la semana permite a los clientes obtener respuestas y realizar gestiones en cualquier momento.
  • Conversational Experience
- Product pages converted into AI-powered conversational experience in just days.
  • Implementation & Scalability 
- Live in weeks and now expanding to additional product lines and use cases.
  • Market Reach
- AI agents speak five languages, expanding reach across EMEA.
Panasonic Connect CommBox Quote

Próximos pasos

Full Conversational Web Experience with CommSite

Panasonic Connect tiene previsto ampliar su oferta a más líneas de productos, lograr una mayor integración y lanzar CommSite, la primera página web conversacional que permite a los visitantes formular preguntas y recibir respuestas instantáneas y personalizadas. CommSite crea una capa de interacción interactiva sobre las páginas web existentes, transformando las experiencias estáticas en conversaciones dinámicas que impulsan las conversiones.

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