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COMMBOX PARA LA SANIDAD

Elevate Your Patient Engagement

Deliver faster patient care with AI automation across all channels. Cut wait times by 60% , route to human when needed, and give your care team an AI-powered, unified agent workspace.

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Programación de citas

Automate appointment scheduling and management s to optimize clinic workflows.

Recordatorios y notificaciones

Send automated notifications to patients to reduce no-show rates.

Solicitud y renovación de recetas

Streamline prescriptions automatically to focus staff on critical care 

Localización de servicios y clínicas

Help patients easily locate healthcare services and navigate to clinics.

Teleasistencia: mensajes y vídeo

Connect with patients securely through messaging and video.

Disponibilidad 24/7

Offer 24/7 healthcare access to enhance patient satisfaction. 

"Conectamos a CommBox los 4.000 agentes de nuestro centro de contacto, más de 1.000 clínicas comunitarias y 14 hospitales, automatizando el 47% de las solicitudes de los pacientes y aumentando los índices de satisfacción."

Jefe de Desarrollo Móvil y Web en Clalit Health

Lea cómo Clalit Health aumentó la satisfacción mediante el autoservicio conversacional.

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Transform the patient experience with AI-powered omnichannel engagement

Demostración

Boost to patient efficiency

Permita a los pacientes enviar mensajes a clínicas y médicos a través de sus canales preferidos: mensajería comercial, chat, redes sociales, vídeo, etc. Unifique las interacciones de todos los canales en una sola interfaz y ofrezca a cada miembro una experiencia personalizada.

CommBox-omnichannel-bot-CX-digital3
CommBox-Bot-digital-omnichannel-CX

Self-service when it matters most

Proporcione autoservicio basado en IA en los canales de mensajería 24 horas al día, 7 días a la semana, en función de las intenciones de los pacientes. Dote al personal médico de una base de conocimientos predefinida, dirija las llamadas a los canales de mensajería y automatice las distintas solicitudes de los pacientes, al tiempo que garantiza una atención eficaz y mejora la rentabilidad.

La seguridad del paciente y de los datos es nuestra máxima prioridad

CommBox proporciona seguridad de nivel empresarial con cifrado completo de la información confidencial. Nuestras funciones de seguridad incluyen listas blancas de IP, filtrado avanzado de datos y opciones de implementación flexibles, como nube, nube privada y local.

 
CIBERESENCIALES
GDPR
ISO 27001
ISO 27701
SOC 2 Tipo II
Cumplimiento del VPAT
CIBERESENCIALES
GDPR
ISO 27701
ISO 27001
SOC 2 Tipo II
Cumplimiento del VPAT

PREGUNTAS FRECUENTES

How can healthcare organizations use AI to improve patient communication and service?

CommBox helps hospitals, clinics, and healthcare providers automate patient communication across WhatsApp, chat, and email while keeping the human touch.

AI Agents handle high-volume, routine requests such as appointment scheduling, document submission, or test result updates, while seamlessly routing complex inquiries to human staff.

The result is faster patient responses, shorter wait times, and improved service efficiency—without compromising security or care quality.

CommBox automates a wide range of patient-facing and administrative processes, including:

  • Scheduling and rescheduling appointments
  • Prescription renewals and medication reminders
  • Test result notifications and document sharing
  • Insurance and billing inquiries
  • Patient onboarding and follow-up care

By connecting directly with electronic health record (EHR), CRM, and scheduling systems, CommBox enables AI Agents to complete these processes end-to-end—reducing manual effort for staff and improving the patient experience.

Yes. CommBox connects seamlessly with leading healthcare systems, including EHR, CRM, and appointment management platforms.

These integrations allow AI Agents to access and update patient records, manage bookings, and send personalized updates in real time. Healthcare organizations can modernize communication and self-service without changing their existing systems.

CommBox brings every patient interaction into a single, intelligent workspace.
 Patients can start a chat on WhatsApp, confirm an appointment by email, and receive follow-up instructions through the clinic’s website—all while staying within one connected conversation.

Both AI and human staff share the same interaction history, ensuring consistency, accuracy, and continuity of care across every digital touchpoint.

Healthcare leaders are using CommBox to automate communication and improve patient satisfaction:

  • Clalit Health Services, a large healthcare provider, automated 55% of patient requests across 1,600 clinics and 14 hospitals, serving 5.3 million members. The rollout streamlined communication for 4,000 agents, reducing patient wait times and dramatically improving service accessibility.
  • Leumit Health Services, achieved a 60% increase in WhatsApp usage, with 35% of all support requests now routed through digital channels. The organization reported a 25% rise in agent productivity and a 19% improvement in patient satisfaction, thanks to unified communication and automation powered by CommBox.

     

These results show how CommBox helps healthcare providers transform patient service and operational efficiency with conversational AI.

Yes. CommBox complies with healthcare-grade privacy and data protection standards including HIPAA, SOC 2, ISO 27001, and GDPR.

All conversations are encrypted, auditable, and governed by strict access controls. AI Agents operate with full compliance guardrails, ensuring that patient information is handled safely and confidentially across every interaction.

Healthcare organizations using CommBox typically achieve:

  • Up to 50% automation of patient requests
  • Faster response times and shorter wait lists
  • Improved patient satisfaction and access to care
  • Lower operational costs and reduced staff workload
  • 24/7 digital support across all patient channels

CommBox enables healthcare providers to modernize their digital front door—making communication faster, easier, and more human for patients while improving efficiency and compliance for staff.

Sanidad digital: Un cambio de juego en la experiencia del paciente

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COMMBOX PARA LA SANIDAD

Elevate Your Patient Engagement

Deliver faster patient care with AI automation across all channels. Cut wait times by 60% , route to human when needed, and give your care team an AI-powered, unified agent workspace.

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COMMBOX PARA LA SANIDAD

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