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From 7 days to 36 hours: Solaredge’s amazing sales transformation

About Solaredge

SolarEdge is a global leader in smart energy technology, providing innovative solar inverters, power optimizers, and monitoring solutions for photovoltaic arrays. As a pioneer in the renewable energy sector, SolarEdge focuses on making solar energy more accessible and efficient for residential, commercial, and industrial customers worldwide.

Industria

Retail & eCommerce, Energy

Canales e integraciones

WhatsApp, Email

Equipos

Customer Service, Sales

Tamaño de la empresa

Enterprise (5000+)

Casos prácticos

  • Lead generation
  • Cualificación de clientes potenciales
  • Automated customer support
  • Campañas de promoción
  • Self-service on WhatsApp

Industria

Retail & eCommerce, Energy

Canales e integraciones

WhatsApp, Email

Equipos

Sales, Customer service

Tamaño de la empresa

Enterprise (5000+)

Casos prácticos

  • Cualificación de clientes potenciales
  • Automated customer support
  • Campañas de promoción
  • Self-service on WhatsApp

El objetivo

Tackling the lead processing bottleneck

SolarEdge faced bottlenecks in their customer communication and lead management processes that were impacting their ability to scale effectively:

  • Lead response times stretched up to a week, risking potential customer loss
  • Manual lead qualification consumed valuable sales team resources
  • Limited capabilities to efficiently manage promotional campaigns
  • Difficulty engaging customers through their preferred communication channels

Solaredge needed for a scalable solution to handle increasing inquiry volumes.

These challenges were preventing SolarEdge from maximizing their market potential and delivering the responsive service customers expected.

La solución

Transforming lead generation with AI-powered sales automation

To address their lead management and customer communication challenges, SolarEdge implemented CommBox’s omnichannel, AI-driven customer experience platform as their primary solution.

CommBox’s platform enabled Solaredge to:

  • Send outbound campaigns on WhatsApp – with personalized offers to customers. Customers who were interested in their services were able to immediately speak to an AI chatbots and get information about Solaredge’s services.

  • Automate lead qualification – with AI chatbots that collect details from prospects and transfer only qualified leads, so sales reps were able to get back to qualified leads faster, and accelerate the sales process.

  • Provide Whatsapp self-service – available 24/7 to answer any inquiry by a bot or transfer to a human agent when needed.

“CommBox’s sales solution helped us improve lead response time by 75%, from 7 days to 36-48 hours. A huge game-changer for our sales proccess.”

Daphne Yishay, Customer Engagement Manager | SolarEdge

El resultado

Exceptional improvement in sales and lead management

Logros notables:

  • 75% improvement in lead response time – from 7 days to 36-48 hours, dramatically improving customer engagement
  • 35% of communications managed on digital channels 
  • 24/7 lead qualification– allowing sales representatives to focus on qualified prospects
  • Significant improvement in lead conversion rates through immediate response capabilities
  • Enhanced capability to manage promotional campaigns and payment collection processes
  • Streamlined customer communication through a single unified platform
  • Improved operational efficiency through automated workflows and reduced manual intervention
  • Better self-service capabilities resulting in higher customer satisfaction
  • Reduced need for outbound calling, optimizing resource allocation.

Acerca de CommBox

CommBox is an AI-powered, omnichannel CX platform that uses advanced automation and conversational AI to securely resolve any customer inquiry. Founded in 2013, CommBox is a marketing leader empowering businesses to easily automate inquiries that require complex back-end processes, to truly reduce contact center load. Simple enough to get brands up and running instantly and secure enough for enterprises, brands using CommBox experience a radical increase in customer satisfaction, agent productivity, and cost savings. 

Automate your sales. Grow revenue.

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