Generative AI & Conversational AI for Customer Service and Sales Teams
Empower virtual agents with GenAI to boost productivity and satisfaction
CommBox is an omnichannel customer service & engagement platform infused with AI. We empower virtual agents to deliver personalized experiences across any messaging channel, driving radical CX savings.
✔ Seamlessly connect with customers across SMS, WhatsApp, email and social channels from one unified agent workspace.
✔ Automatically route conversations to the most skilled and available reps, based on pre-defined rules and intents. Collaborate on complex inquiries to drive resolutions.
✔ Optimize your contact center operations with BI dashboard and reports: track agent productivity, SLA, CSAT, bot resolution and more.
✔ AI Agent Assist: supercharge your virtual agents with generative AI: automatically generate and improve live agent responses, summarize conversations and document all data in your CRM.
“CommBox has been a game-changer for us. With human agents and automated agents working seamlessly, we’ve automated 50% of tasks and managed 40% of inquiries digitally. Highly recommended!“
Galit Karadi, Directora General de Brimag Service
Instantly create personalized AI bots with our out-of-the-box use cases
Atención al cliente
- Actualizar la información de la cuenta
- Programación de citas
- Asistencia técnica en directo y automatizada
- Autoservicio de mensajería
Ventas y marketing
- Cualificación de clientes potenciales
- Asistente de compras
- Campañas de promoción
- Seguimiento del recorrido del cliente
Líderes en automatización, IA conversacional y atención al cliente, CommBox ofrece una potente plataforma de atención al cliente construida con GenAI y diseñada para reducir los costes de CX, capacitando a las marcas para automatizar a escala y experimentar una eficiencia operativa que cambia el juego.