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Generative AI & Conversational AI for Customer Service and Sales Teams

Empower virtual agents with GenAI to boost productivity and satisfaction

CommBox is an omnichannel customer service & engagement platform infused with AI. We empower virtual agents to deliver personalized experiences across any messaging channel, driving radical CX savings.

 

✔ Seamlessly connect with customers across SMS, WhatsApp, email and social channels from one unified agent workspace. 

✔ Automatically route conversations to the most skilled and available reps, based on pre-defined rules and intents. Collaborate on complex inquiries to drive resolutions. 

✔ Optimize your contact center operations with BI dashboard and reports: track agent productivity, SLA, CSAT, bot resolution and more.

✔ AI Agent Assist: supercharge your virtual agents with generative AI: automatically generate and improve live agent responses, summarize conversations and document all data in your CRM. 

CommBox Era AI Chat + Omnichannel Inbox

“CommBox has been a game-changer for us. With human agents and automated agents working seamlessly, we’ve automated 50% of tasks and managed 40% of inquiries digitally. Highly recommended!

Galit Karadi, CEO at Brimag Service

CommBox on G2 - Top Rated Customer Experience Leaders

Instantly create personalized AI bots with our out-of-the-box use cases

Customer Service

Sales & Marketing

Leaders in automation, conversational AI and customer service, CommBox offers a powerful customer service platform built with GenAI and designed to cut CX costs, empowering brands to automate at scale and experience game-changing operational efficiency.

Embrace AI Assist for enhanced agent productivity

Book your demo now

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CommBox Era AI Generative AI for Customer Service Automation

Generative AI to boost automation & agent efficiency

Leverage Conversational AI chatbots, custom workflows, ChatGPT and more

Connect agents across channels to offer an omnichannel experience

Tailor CommBox to your needs with complete client-level customization

Engage thousands of customers in a single click

Make informed decisions with dashboards and reports

Integrate seamlessly with every channel, system & app

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