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Oracle Service Cloud

ืื™ื ื˜ื’ืจืฆื™ื™ืช ืงื•ืžื‘ื•ืงืก ืœ-Oracle service cloud ืžืืคืฉืจืช ื—ื™ื‘ื•ืจ ืžื”ื™ืจ ื‘ื™ืŸ ื”ืžืขืจื›ื•ืช, ื•ืžืืคืฉืจืช ืœืžืฉืชืžืฉื™ Oracle:- ืคืชื™ื—ื” ื•ื ื™ื”ื•ืœ ืฉืœ ืงืจื™ืื•ืช ืฉื™ืจื•ืช ื‘-Oracle

– ืฆื™ืจื•ืฃ ื•ืขื“ื›ื•ืŸ ืคืจื˜ื™ ืื ืฉื™ ืงืฉืจ

– ืกื ื›ืจื•ืŸ ื ืชื•ื ื™ื ื‘ื™ืŸ ื”ืžืขืจื›ื•ืช

ื”ืžื•ื“ื•ืœ ืžืงืฉืจ ื‘ื™ืŸ ืงื•ืžื‘ื•ืงืก ืœ-Oracle ื•ืžืืคืฉืจ ืฉื™ืžื•ืฉ ื‘ื™ื›ื•ืœื•ืช ืฉืœ ืฉืชื™ ื”ืžืขืจื›ื•ืช ื‘ืžืงื‘ื™ืœ.

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Oracle Service Cloud

ืชื™ืฉืืจ ื‘ืงืฉืจ

ืงื‘ืœ ืืช ื”ืžื’ืžื•ืช ื”ืื—ืจื•ื ื•ืช ื‘ืชืขืฉื™ื™ื” ื•ืฉื™ื˜ื•ืช ืขื‘ื•ื“ื” ืžื•ืžืœืฆื•ืช ื‘-CX, ื”ื•ื“ืขื•ืช ื•ืื•ื˜ื•ืžืฆื™ื” ื™ืฉื™ืจื•ืช ืœืชื™ื‘ืช ื”ื“ื•ืืจ ื”ื ื›ื ืก ืฉืœืš.

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ืžื” ืขื•ื“?

ืชื‘ื ื™ื•ืช ื”ื•ื“ืขื•ืช

ืฆื•ืจ ืชื‘ื ื™ื•ืช ื”ื•ื“ืขื•ืช ืžื•ืชืืžื•ืช ืื™ืฉื™ืช ื•ื”ื’ื™ื‘ ืžื”ืจ ื™ื•ืชืจ ืœืฉืื™ืœืชื•ืช ื”ืœืงื•ื—, ื”ืกืจ ืžืฉื™ืžื•ืช ืฉื—ื•ื–ืจื•ืช ืขืœ ืขืฆืžืŸ ื•ืชืžื™ื“ ื”ื™ืฉืืจ ืขืงื‘ื™. ื–ื•ื”ื™ ื“ืจืš ืžืฆื•ื™ื ืช ืœืงื‘ืœ ืืช ืคื ื™ ื”ืœืงื•ื—ื•ืช ื•ืœืขื ื•ืช ืขืœ ืฉืื™ืœืชื•ืช ื ืคื•ืฆื•ืช ืžื‘ืœื™ ืœืชืช ืœืœืงื•ื—ื•ืช ืฉืœืš ืœื”ืžืชื™ืŸ.

ื”ืงืฆืื•ืช ืื•ื˜ื•ืžื˜ื™ื•ืช

ืืชื” ื™ื›ื•ืœ ืœืืคืฉืจ ื”ืงืฆืื” ืื•ื˜ื•ืžื˜ื™ืช ืฉืœ ืฉื™ื—ื•ืช ืœืกื•ื›ื ื™ื ืœืคื™ ืžืกืคืจ ืคืจืžื˜ืจื™ื ื›ืžื• ืขื•ืžืก ืขื‘ื•ื“ื”, ืžื™ื•ืžื ื•ืช, ื”ืจืฉืื•ืช ื•ื›ื•’. ื‘ื ื•ืกืฃ, ืืชื” ื™ื›ื•ืœ ืœืืคืฉืจ ืœืกื•ื›ื ื™ื ืœืฉื™ื™ืš ืชื’ื•ื‘ื•ืช, ื•ืœื”ืงืฆื•ืช ืืช ื”ืฉื™ื—ื” ืœืกื•ื›ืŸ ื”ืื—ืจื•ืŸ.

ืคืจื˜ื™ื•ืช ื•ืื‘ื˜ื—ื”

ืืชื” ื™ื›ื•ืœ ืœื ื”ืœ ื›ื™ืฆื“ ืœืงื‘ืœ ืงื‘ืฆื™ ืžื“ื™ื” ื“ืจืš WhatsApp, ืœื”ืขืœื•ืช ืงื‘ืฆื™ื ื’ื ืœืฆื“ ื”ืกื•ื›ืŸ ื•ืœื‘ื˜ืœ ื ืชื•ื ื™ื ืจื’ื™ืฉื™ื.

ื‘ื•ื˜ื™ื ื•ืื•ื˜ื•ืžืฆื™ื”

ืื•ื˜ื•ืžืฆื™ื” ืฉืœ ืžื” ืฉื ื™ืชืŸ ืœื”ืคื•ืš ืœืื•ื˜ื•ืžื˜ื™ ืขืœ ื™ื“ื™ ื‘ื ื™ื™ืช ืฆ’ืื˜ื‘ื•ื˜ื™ื ืฉืœ WhatsApp ืžื•ืคืขืœื™ ื‘ื™ื ื” ืžืœืื›ื•ืชื™ืช. ื”ืฉืชืžืฉ ื‘ื‘ื•ื˜ื™ื ื›ื“ื™ ืœื”ื•ืจื™ื“ ืืช ื”ืขื•ืžืก ืžื”ืกื•ื›ื ื™ื ืฉืœืš ื•ืœืคืชื•ืจ ืื™ื ื˜ืจืืงืฆื™ื•ืช ืขื ืœืงื•ื—ื•ืช ื‘ืืžืฆืขื•ืช ืชื›ื•ื ื•ืช ื”ืื•ื˜ื•ืžืฆื™ื” ื”ืขื“ื›ื ื™ื•ืช ื‘ื™ื•ืชืจ ื‘ืืžืฆืขื•ืช ืืคืœื™ืงืฆื™ื™ืช ื”ื•ื“ืขื•ืช WhatsApp.

ื”ื•ื“ืขื•ืช ืื•ื˜ื•ืžื˜ื™ื•ืช

ื›ืขืช ืืชื” ื™ื›ื•ืœ ืœืฉืœื•ื— ื”ื•ื“ืขื•ืช ืื•ื˜ื•ืžื˜ื™ื•ืช ืœืื—ืจ ื”ื”ื•ื“ืขื” ื”ืจืืฉื•ื ื” ืฉืœ ื”ืžืฉืชืžืฉ, ื›ื“ื™ ืœืชืช ืžืขื ื” ืžื™ื™ื“ื™ ื‘ืืžืฆืขื•ืช WhatsApp. ื”ืชืื ืื™ืฉื™ืช ืืช ื”ื”ื•ื“ืขื” ื‘ื”ืชืื ืœืžืงืจื” ื”ืฉื™ืžื•ืฉ ื”ืกืคืฆื™ืคื™ ืฉืœ ื”ืขืกืง ืฉืœืš. ื›ืขืช ืชื•ื›ืœ ืœืฉืœื•ื— ื”ื•ื“ืขื•ืช ืื•ื˜ื•ืžื˜ื™ื•ืช ืื•ื˜ื•ืžื˜ื™ื•ืช ืœืื—ืจ ื”ื”ื•ื“ืขื” ื”ืจืืฉื•ื ื” ืฉืœ ื”ืžืฉืชืžืฉ, ื›ื“ื™ ืœืชืช ืžืขื ื” ืžื™ื™ื“ื™ ื‘ืืžืฆืขื•ืช WhatsApp. ื”ืชืื ืื™ืฉื™ืช ืืช ื”ื”ื•ื“ืขื” ืœืคื™ ืžืงืจื” ื”ืฉื™ืžื•ืฉ ื”ืกืคืฆื™ืคื™ ืœืขืกืง ืฉืœืš.

ืคื™ืฆื•ืœ ืฉื™ื—ื•ืช

ื‘ื”ื•ื“ืขื•ืช ืคืจื˜ื™ื•ืช ื“ืจืš WhatsApp ื ื™ืชืŸ ืœืงื‘ื•ืข ื›ื™ ืœืื—ืจ 24 ืฉืขื•ืช ืœืœื ืชืงืฉื•ืจืช ืžืฆื“ ื”ืœืงื•ื—, ื”ืฉื™ื—ื” ืชืกื•ืžืŸ ื›”ื ืคืชืจื””, ื•ื›ืœ ืชืงืฉื•ืจืช ืžืฆื“ ื”ืœืงื•ื— ืœืื—ืจื™ื” ืชื™ื—ืฉื‘ ื›ืฉื™ื—ื” ื—ื“ืฉื”.

ื”ื•ื“ืขื•ืช ืชื‘ื ื™ืช ืžื“ื™ื”

ื”ืฉื‘ ืœืฉืืœื•ืช ืœืงื•ื—ื•ืช ื‘ืžื”ื™ืจื•ืช ื‘ืืžืฆืขื•ืช ื”ื•ื“ืขื•ืช ืชื‘ื ื™ืช ืžื“ื™ื”. ื”ืชืื ืื™ืฉื™ืช ื›ืœ ืกื•ื’ ืžื“ื™ื” ื•ื”ืฉืชืžืฉ ื‘ื• ื›ืชื‘ื ื™ืช ื”ื•ื“ืขื” ื‘ื”ืชืื ืœืฆืจื›ื™ ื”ืœืงื•ื— ืฉืœืš.

ื”ื•ื“ืขื•ืช 'ืžื“ื‘ืงื•ืช'

ืชื›ื•ื ื” ื—ื“ืฉื” ื–ื• ืžืืคืฉืจืช ืœืš ืœืฉืœื•ื— ื•ืœืงื‘ืœ ืžื“ื‘ืงื•ืช ื›ื”ื•ื“ืขื” ื‘ืขืช ืฉื™ืžื•ืฉ ื‘-WhatsApp API ืœืชืงืฉื•ืจืช ืœืงื•ื—ื•ืช ืขื CommBox.

ื—ืงื•ืจ ืขื•ื“ ืืคืœื™ืงืฆื™ื•ืช ื•ืื™ื ื˜ื’ืจืฆื™ื•ืช

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ื—ืชื™ืžื” ื“ื™ื’ื™ื˜ืœื™ืช ืขืœ ื˜ืคืกื™ื

ื”ืฆื˜ืจืคื• ืืœื™ื ื• ื•ื“ืžื™ื™ื ื• ืžื—ื“ืฉ
ืืช ื›ืœ ืžื” ืฉืืชื ื™ื•ื“ืขื™ื ืขืœ CX.

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