CommBox black logo
ืงื‘ืขื• ืคื’ื™ืฉื”
ื›ื ื™ืกื”
ื“ื‘ืจื• ืื™ืชื ื•

ื‘ื™ื ื” ืขืกืงื™ืช BI

ื“ื•ื—ื•ืช ื•ืชื•ื‘ื ื•ืช ืขืกืงื™ื•ืช
ืœื ื™ืชื•ื— ืขื•ืžืง ืฉืœ ื—ื•ื•ื™ืช ื”ืœืงื•ื—

ืงื•ืžื‘ื•ืงืก ื›ื•ืœืœืช ื“ืฉื‘ื•ืจื“ื™ื ื‘ื–ืžืŸ ืืžืช, ื“ื•ื—ื•ืช BI ื‘ื”ืชืืžื” ืื™ืฉื™ืช, ื•ื›ืœื™ื ื ื•ืกืคื™ื ื”ืžืกืคืงื™ื ืชืžื•ื ืช ืžืฆื‘ ืจื—ื‘ื” ืขืœ ืื™ื ื˜ืจืืงืฆื™ื•ืช ืœืงื•ื—, ืฉื‘ื™ืขื•ืช ืจืฆื•ืŸ, ื‘ื™ืฆื•ืขื™ ื”ื ืฆื™ื’, ืขืžื™ื“ื” ื‘-SLA ื•ืขื•ื“. ื‘ืขื–ืจืช ืชื•ื‘ื ื•ืช ืขืกืงื™ื•ืช, ืชื•ื›ืœื• ืœื–ื”ื•ืช ืžื’ืžื•ืช ื‘ื—ื•ื•ื™ืช ื”ืœืงื•ื—, ืœืฉืคืจ ืืช ื”ื—ื•ื•ื™ื” ื•ืœื”ื’ื“ื™ืœ ื™ืขื™ืœื•ืช ื•ืฆืžื™ื—ื” ืขืกืงื™ืช.

ืชืืžื• ื”ื“ื’ืžื”
CommBox-Dashboard Analytics BI

ื“ืฉื‘ื•ืจื“ื™ื ื‘ื–ืžืŸ ืืžืช ืœื ื™ืชื•ื— ืขื•ืžืง ืฉืœ ืฉื™ื—ื•ืช ืœืงื•ื— ื‘ื›ืœ ืขืจื•ืฅ ื“ื™ื’ื™ื˜ืœื™

ืงื•ืžื‘ื•ืงืก ืžืกืคืงืช ื“ื•ื—ื•ืช ื•ืžื™ื“ืข ืขืœ ืฉื™ื—ื•ืช ืœืงื•ื—, ืขืžื™ื“ื” ื‘-SLA, ื‘ื™ืฆื•ืขื™ ื‘ื•ื˜ื™ื, ื ืฆื™ื’ื™ื ื•ืžื ื”ืœื™ื, ื•ืขื•ื“. ื”ืžื“ื™ืข ื–ืžื™ืŸ ื‘ืงืœื™ืง ื‘ื“ืฉื‘ื•ืจื“ื™ื BI ืžื•ื›ื ื™ื ืžืจืืฉ - ื“ืฉื‘ื•ืจื“ ืฉื™ื—ื•ืช ื•ื“ืฉื‘ื•ืจื“ ื ืฆื™ื’ื™ื. ื ื™ืชืŸ ืœืฉืชืฃ ื“ื•ื—ื•ืช ื‘ืชื•ืš ื”ืืจื’ื•ืŸ ื‘ื”ืชืื ืœื”ืจืฉืื•ืช, ืœื–ื”ื•ืช ืžื’ืžื•ืช ื•ื—ืจื™ื’ื•ืช, ื•ืœืงื‘ืœ ื”ื—ืœื˜ื•ืช ืžื‘ื•ืกืกื•ืช ื“ืื˜ื” ืขืœ ืžื ืช ืœืกืคืง ื—ื•ื•ื™ืช ืœืงื•ื— ืžื™ื˜ื‘ื™ืช ืชื•ืš ื”ื’ื“ืœืช ื”ื™ืขื™ืœื•ืช ื”ืขืกืงื™ืช.

ืžื™ื“ืข ืžืื•ื—ื“ ืขืœ ืฉื™ื—ื•ืช ืœืงื•ื— ื•ืžื’ืžื•ืช ื‘ื›ืœ ืขืจื•ืฆื™ ื”ืฉื™ืจื•ืช ื•ื”ืžื›ื™ืจื”

ื–ื”ื• ืืช ืขืจื•ืฆื™ ื”ืฉื™ืจื•ืช ื”ืžื•ืขื“ืคื™ื ืขืœ ื”ืœืงื•ื— ื•ื™ืขื™ืœื•ืช ื”ื˜ื™ืคื•ืœ ื‘ืคื ื™ื•ืช, ืชื•ืš ืฉื™ืžื•ืฉ ื‘ื›ืœื™ ื”-BI ื”ืžืชืงื“ืžื™ื ื‘ืฉื•ืง. ื ืชื—ื• ื”ื™ืกื˜ื•ืจื™ื™ืช ืฉื™ื—ื•ืช, ืฆื™ื•ื ื™ ืฉื‘ื™ืขื•ืช ืจืฆื•ืŸ, ืคืจื•ื“ื•ืงื˜ื™ื‘ื™ื•ืช ื”ื ืฆื™ื’ ื•-SLA, ืขืœ ืžื ืช ืœืื‘ื—ืŸ ืžื’ืžื•ืช ื•ืœืžื–ืขืจ ืคื’ื™ืขื” ื‘ื—ื•ื•ื™ืช ื”ืœืงื•ื—. ื ื™ืชืŸ ืœื”ืชืื™ื ืืช ื”ื“ื•ื—ื•ืช ื•ื”ื“ืฉื‘ื•ืจื“ื™ื ืขืœ ืคื™ ืฆื‘ืข, ืคืจื™ืกื” ื•ืกื ื ื™ื, ื‘ื”ืชืื ืœืฆืจื›ื™ื ื”ืขืกืงื™ื™ื.

ื›ืœื™ ื“ืื˜ื” ืื ืœื™ื˜ื™ืงืก ื™ื“ื™ื“ื•ืชื™ื™ื ืœืžืฉืชืžืฉ ืœืžื“ื™ื“ื” ื•ื”ืฉื•ื•ืืช ื‘ื™ืฆื•ืขื™ื

ืžื“ื“ื• ื›ืœ ื”ื™ื‘ื˜ ืฉืœ ื”ืคืขื™ืœื•ืช ื”ืขืกืงื™ืช, ื‘ื™ืŸ ืื ื–ื” ื‘ืขืจื•ืฆื™ื ืฉื•ื ื™ื, ืฆื•ื•ืชื™ื ืื• ื ืฆื™ื’ื™ื ื•ื‘ื•ื˜ื™ื. ืงื‘ืœื• ื”ื—ืœื˜ื•ืช ืžื‘ื•ืกืกื•ืช ื“ืื˜ื” ื•ื‘ืฆืขื• ืื•ืคื˜ื™ืžื™ื–ืฆื™ื” ืฉืœ ืคืขื•ืœื•ืช ื—ื•ืงื™ ืื•ื˜ื•ืžืฆื™ื”, ืขืœ ืžื ืช ืœืฉืคืจ ืืช ื”ืชื•ืฆืื•ืช ื”ืขืกืงื™ื•ืช ื‘ืฆื•ืจื” ืžืชืžื“ืช.

Agent-dashbord

ื ื™ืชื•ื— ืžืชืงื“ื ืฉืœ ื—ื•ื•ื™ืช ื”ืœืงื•ื—

ื›ืœ ื”ื›ืœื™ื ื”ื“ืจื•ืฉื™ื ืœืฉื™ืจื•ืช ื™ืขื™ืœ ื•ื™ื•ืฆื ื“ื•ืคืŸ

Conversational Studio

Pre-built
Dashboards

Generative-AI

Automation & bot
performance

Inbound & outbound reports

Inbound & Outbound
Reports

CSAT

CSAT & Efficiency
Dashboards

data

Real-time & Historic
Data

Conversational Studio

Pre-built Dashboards

Generative-AI

Automation & bot
performance

Inbound & outbound reports

Inbound & Outbound
Reports

CSAT

CSAT & Efficiency
Dashboards

data

Real-time & Historic
Data

ืฉืคืจื• ืืช ื”ื™ืขื™ืœื•ืช ื”ืชืคืขื•ืœื™ืช ืขื ื›ืœื™ื ืžืชืงื“ืžื™ื

ืฆื™ื™ื“ื• ืืช ืฆื•ื•ืชื™ ื”ืฉื™ืจื•ืช ื•ื”ืžื›ื™ืจื•ืช ื‘ื›ืœื™ ืื ืœื™ื˜ื™ืงืก ื”ืžืกืคืงื™ื ืชื•ื‘ื ื•ืช ืžืฉืžืขื•ืชื™ื•ืช ื•ืžืืคืฉืจื™ื ืฉื™ืคื•ืจ ืฉืœ ื—ื•ื•ื™ืช ื”ืœืงื•ื— ื“ืจืš ืงื‘ืœืช ื”ื—ืœื˜ื•ืช ืžื‘ื•ืกืกืช ื“ืื˜ื”.

ื“ืื˜ื” ืžื‘ื•ืกืก ืขืœ ืชืงืฉื•ืจืช ืจื‘-ืขืจื•ืฆื™ืช

ื–ื”ื• ืžื’ืžื•ืช ืฉืœ ืœืงื•ื—ื•ืช ื‘ืžื’ื•ื•ืŸ ืขืจื•ืฆื™ ืฉื™ืจื•ืช ื›ืžื• ื•ื•ืื˜ืกืืค, ืจืฉืชื•ืช ื—ื‘ืจืชื™ื•ืช, ืฆ’ืื˜, ื’ื•ื’ืœ ื•ืขื•ื“. ื–ื”ื• ื”ืขื“ืคื•ืช ื•ื ืงื•ื“ื•ืช ืœืฉื™ืคื•ืจ ืžืกืข ื”ืœืงื•ื—.ย 

ืชืืžื• ื”ื“ื’ืžื”

ื ืชื•ื ื™ื ื•ืžื’ืžื•ืช ื–ืžื™ื ื™ื ื‘-CRM

ื”ืื™ื ื˜ื’ืจืฆื™ื” ืฉืœ ืงื•ืžื‘ื•ืงืก ืœืžืขืจื›ื•ืช CRM ื•ืฆื“ ืฉืœื™ืฉื™ ืžืืคืฉืจื•ืช ืœื›ื ืœื™ื™ืฆืจ ืกื‘ื™ื‘ืช ืขื‘ื•ื“ื” ื”ืžื•ืชืืžืช ืœืฆืจื›ื™ื ื”ืขืกืงื™ื™ื ืฉืœื›ื, ืœืฆืคื•ืช ื‘ื ืชื•ื ื™ื ื•ืžื’ืžื•ืช ื•ืœืงื‘ืœ ื”ื—ืœื˜ื•ืช ืžื‘ื•ืกืกืช ื“ืื˜ื” ื™ืฉื™ืจื•ืช ืžืชื•ืš ื”-CRM.ย 

ืชืืžื• ื”ื“ื’ืžื”
ื ื™ื˜ื•ืจ ื‘ื™ืฆื•ืขื™ ื ืฆื™ื’ ื•ืฉื‘ื™ืขื•ืช ืจืฆื•ืŸ ืœืงื•ื— ื‘ื–ืžืŸ ืืžืช

ื‘ื—ืจื• ืฉื™ื—ื•ืช ืœื ื™ืชื•ื— ืขื•ืžืง, ื‘ืฆืขื• ืคื™ืœื•ื— ืฉืœ ื ืชื•ื ื™ื ื•ืฉื™ื—ื•ืช ืขืœ ืคื™ ืขืจื•ืฆื™ื. ื–ื”ื• ืกื™ื‘ื•ืช ืœื ื˜ื™ืฉื” ื•ื”ื–ื“ืžื ื•ื™ื•ืช ืฆืžื™ื—ื”, ืขืœ ืžื ืช ืœื”ืขื ื™ืง ื—ื•ื•ื™ืช ืœืงื•ื— ืื•ืคื˜ื™ืžืœื™ืช.

ืชืืžื• ื”ื“ื’ืžื”
Out-of-the-box-integrations-1024x683

ื ื™ืชื•ื— ืขื•ืžืง ืฉืœ ื—ื•ื•ื™ืช ื”ืœืงื•ื— ืžืชื•ืš ื”-CRM

ืกืคืงื• ื—ื•ื•ื™ื” ืžื•ืชืื ืื™ืฉื™ืช ืœืœืงื•ื—ื•ืช ื‘ืขืจื•ืฆื™ื ื”ืžื•ืขื“ืคื™ื ืขืœื™ื”ื ืžืชื•ืš ื”-CRM,
ืชื•ืš ืฉื™ืžื•ืฉ ื‘ื“ืื˜ื” ื•ื“ืฉื‘ื•ืจื“ื™ื ื‘ื–ืžืŸ ืืžืช. ืฉืคืจื• ืืช ื”ืžืขื ื” ืœืœืงื•ื— ื•ืฉื‘ื™ืขื•ืช ื”ืจืฆื•ืŸ ืชื•ืš ื—ื™ืกื›ื•ืŸ ื‘ืขืœื•ื™ื•ืช.

1 salesforce commbox l
2 sap commbox l
5 priority commbox l
4 microsoft commbox l
3 oracle commbox l

ืคืœื˜ืคื•ืจืžื” ืคืชื•ื—ื”

ืงื•ืžื‘ื•ืงืก ื”ื™ื ืคืœื˜ืคื•ืจืžื” ืงืœื” ืœื”ื˜ืžืขื”, ื’ืžื™ืฉื”, ื•ืžืื•ื‘ื˜ื—ืช. ื ื™ืชืŸ ืœื—ื‘ืจ ืืช ืงื•ืžื‘ื•ืงืก ืœืžืขืจื›ื•ืช ืฉืœื›ื ืœืœื ืžืืžืฅ ืžืฆื“ ื”ืฆื•ื•ืชื™ื ื”ืงื™ื™ืžื™ื.

  • ืื‘ื˜ื—ื” ื‘ืจืžืช ืื ื˜ืจืคืจื™ื™ื–
  • ื‘ื™ืฆื•ืข ืฉื™ื ื•ื™ื™ื ื‘ืืžืฆืขื•ืช ืงืกื˜ื•ืžื™ื–ืฆื™ื”
  • ื™ื™ืฉื•ืžื™ื ืžื•ื›ื ื™ื ืžืจืืฉ ืœื”ืชืืžื” ืื™ืฉื™ืช
  • ืžื•ื“ืœื™ ืคืจื™ืกื” ื’ืžื™ืฉื™ื
  • ื—ื™ื‘ื•ืจ ืœืขื ืŸ ืคืจื˜ื™ ื•ืžืงื•ืžื™
  • API ืคืชื•ื—
ืžืจื›ื– ืžืคืชื—ื™ื

ืงื‘ืœื• ืชื•ื‘ื ื•ืช ื—ื™ื•ื ื™ื•ืช
ืœืื•ืจืš ืžืกืข ื”ืœืงื•ื—

ืชืืžื• ื”ื“ื’ืžื”
ืชืืžื• ื”ื“ื’ืžื”