Connect your Telegram account with CommBox and create seamless communication with your customers – respond to clients, send information, images, and videos, and support customers wherever and whenever they need you. Customers will get the messages directly to their Telegram app.
Auto messages – You can now send automatic auto-messages after a user’s first message, to give an instant response via Telegram Customize the message according to your business-specific use case.
Customer Satisfaction Survey – Use customer satisfaction surveys, This feature lets you manage when you send the survey, What will be the possible answers the customer can choose from, and a thank you response message. A complete solution for all your customer satisfaction needs and all within Telegram.
Bots & Automation – Automate what can be automated by building AI-powered chatbots that connect with Telegram. Use bots to take the load off your agents and resolve customer interactions using the latest automation features through Telegram.
Auto assignments – You can enable auto-assign of conversations to agents by several parameters like workload, skill, permissions, etc. Additionally, you can allow agents to associate responses, and assign the conversation to the last agent.
Split conversations – in private messages through Telegram. it is possible to set that after 24 hours with no communication from the customer’s side, the conversation will be marked as “resolved”, and any communication from the customer’s side after that will be considered as a new conversation.
Privacy & Security – You can manage how to receive media files through Telegram, upload files also for the agent side, and discard sensitive data.
We’re extremely excited to announce that we have changed our company name to CommBox. It’s still the same company with the same awesome people! just a new name, a fresh look, and a brighter future.Read full story