Streamline Your Insurance Services with a Secure CX platform
Shift your calls to digital channels and automate over 50% of your insurance services while offering 24/7 support. Launch AI agents to resolve repetitive inquiries securely, instantly boosting customer satisfaction and cost savings.
66%
Inquiries automated
20%
Reduction in call center costs
91%
Average CSAT
x2
Agent efficiency
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66%
Financial inquiries automated
6x
Increase in resolution rates
20%
Reduction in call center costs
500+
Work hours saved monthly
Top insurance automation use cases
Claims Management
Streamline claim submission and provide real-time status updates to keep customers informed throughout the process.
Renovações e actualizações de apólices
Enhance customer loyalty with 24/7 ability to receive personalized insurance plans, auto-renewals & coverage expansion.
Service Search
Enable customers to find available and local services that are covered by their specific policy – all in real-time.
Qualificação de leads
Boost conversions with the automation of lead generation and qualification. Smart routing sends qualified leads to live agents.
Personal documentation & E-Signature
Allow customers to securely receive policies digitally across messaging channels, and sign to get covererd instantly.
Notificações automatizadas
Send personalized messages and alerts to keep customers informed about term changes, expirations, meetings and more.
Qualificação de leads
Boost conversions and revenue by efficiently capturing and qualifying leads 24/7. Route only qualified leads to your live agents, and close deals on the spot.
Depósitos e transacções
Permitir que os clientes efectuem transacções ou depósitos em canais digitais - num processo contínuo, seguro e conveniente.
Encomendar cartões de crédito e cheques
Permitir que os clientes façam encomendas sem esforço nos canais de mensagens, garantindo o acesso às suas finanças.
Notificações automatizadas
Send personalized messages to keep your customers informed about their account, credit card expiration, meetings etc.
Apresentação e acompanhamento de pedidos de indemnização
Simplifique os pedidos de indemnização, fornecendo actualizações de estado em tempo real e mantendo os clientes informados durante todo o processo.
Renovações e actualizações de apólices
Aumente o valor do tempo de vida do cliente através de planos de seguro personalizados, renovações automáticas e expansão da cobertura. Uma experiência completa de autosserviço em canais de mensagens.
Recognized by Industry Leaders in Insurance & Finance
“CommBox enabled us to automate 57% of insurance requests on WhatsApp, enhancing satisfaction and operational efficiency. 60% of digital customer interactions are now managed in one interface.”
VP of Customer Experience at Clal Insurance
Enterprise-Grade Security & Compliance
Our solution is tailored for insurance providers and used by industry leaders – so we take security very seriously:
