COMMBOX FOR LOGISTICS

Deliver effortless support across the supply chain 24/7

Infuse GenAI into your customer service to eliminate hold-times, drive satisfaction and growth. Empower your customers to self-serve across channels, and resolve order status requests and pick up points changes while keeping humans in the loop.

Order Tracking

Enable customers to track their package delivery status in real-time and send live notifications, improving satisfaction and trust, while reducing call overload on live agents.

Change a Pick up Point

Enable customers to view available pick up points and change pick up locations after an order is placed, enhancing flexibility and convenience.

Change Customer details

Enable customers to update their delivery address or contact details, ensuring adaptability to changes and maintaining seamless delivery service.

Courier Communication

Stay connected with couriers via messaging. Connect customers with delivery drivers for updates, instructions, or special requests during transit.

24/7 Support

Provide round-the-clock support with AI bots that address inquiries, resolve issues, and provide assistance any time, enhancing reliability and satisfaction.

Converse com um agente ao vivo

Permita o encaminhamento direto para agentes humanos em caso de questões mais complexas, melhorando assim a qualidade do atendimento ao cliente.

Com a CommBox, automatizámos 85% dos nossos pedidos de serviço de entregas, o que resultou numa melhoria de 98% no SLA, num aumento de 58% na satisfação do cliente e numa redução de 35% nos custos com agentes humanos.

Bar Sol, Head of Customer Service at HFD Logistics

Read how HFD transformed their logistics support and automated pick up points changes.

Automate your logistics support to boost satisfaction and cut costs

Control all communications with curries and customers in one interface

Stay connected with couriers and customers. Enable customers to connect with live agent for complex cases. Manage communications across any channel from one interface – monitoring SLA, agent performance, and satisfaction. Cut call volume and operational costs.

From order tracking to pickup point changes: harness GenAI bots for 24/7 support

Launch GenAI bots that are connected to your inventory. Answer questions such as :"What's my package status?" or "How can I change a pickup point", releasing human reps from repetitive work. Resolve inquiries based on your brand’s existing knowledge – CRM, website, FAQs, PDFs & more.

Aumente a eficiência dos agentes com conhecimento à medida das necessidades

Aumente a produtividade dos agentes e reduza drasticamente os tempos de atendimento como Agent AI Assist, que coloca à disposição dos seus agentes as informações mais atualizadas e respostas padronizadas ao alcance dos dedos, bem como ferramentas integradas para automatizar tarefas instantaneamente.

Sugerir e melhorar as respostas dos agentes
Resumo automático da conversa
Padronizar e melhorar o nível de serviço

Integrações prontas a usar e gestão de dados baseada em IA

O CommBox integra-se perfeitamente com os principais sistemas de CRM e ERP, incluindo SAP, Salesforce, Dynamics e Priority, permitindo que os fornecedores de comunicações e meios de comunicação ofereçam uma experiência baseada em dados, ao mesmo tempo que consolidam os dados dos clientes e o histórico de interação numa única plataforma centralizada.

Mantenha os dados dos clientes seguros em todos os pontos de contacto

A CommBox oferece segurança de nível empresarial, garantindo a encriptação total das informações confidenciais. As nossas funcionalidades de segurança incluem listas de endereços IP autorizados, filtragem avançada de dados e opções de implementação flexíveis, incluindo na nuvem, em nuvem privada e no local, entre outras.

Perguntas frequentes

How can logistics companies use AI to improve customer service?

CommBox helps logistics and delivery companies automate communication with customers and partners across WhatsApp, chat, email, and voice. AI Agents instantly handle delivery updates, pickup scheduling, and status inquiries—while human agents manage exceptions or escalations. This combination improves delivery transparency, reduces wait times, and drives faster resolution for every inquiry – radically decreasing contact center costs.

What logistics workflows can CommBox automate?

CommBox automates the most common logistics and delivery operations, including:

Shipment tracking and status updates
Delivery scheduling and rescheduling
Pickup and courier coordination
Returns, refunds, and customer notifications
Proof of delivery and document sharing
Proactive communication for delays or service changes

By integrating with CRM, ERP, and logistics management systems, CommBox allows AI Agents to provide real-time updates and complete tasks automatically—reducing manual effort and improving service accuracy.

Can CommBox integrate with logistics and delivery systems?

Yes. CommBox integrates with major logistics platforms, CRMs, and ERP systems to ensure seamless, real-time data exchange. AI Agents can instantly retrieve shipment details, update delivery statuses, and communicate directly with customers— resolving customer inquiries end-to-end, while human agents can view and manage all customer communications froma single unified agent workspace.

How does CommBox support unified customer engagement for logistics providers?

CommBox centralizes every customer interaction—WhatsApp, web chat, email, and voice—into one intelligent workspace.
Whether a customer checks a tracking update via WhatsApp or contacts support through email, the entire conversation history stays connected.

This unified approach enables faster responses, consistent service, and complete visibility for agents and operations teams.

What results have logistics companies achieved with CommBox?

HFD Logistics, a leading last-mile delivery company, reduced labor costs by 35% and doubled agent retention from 6 to 12 months after implementing CommBox.

AI-powered automation now handles repetitive requests and provides real-time shipment updates, freeing agents to focus on complex logistics issues and improving overall service efficiency.

Is CommBox secure and compliant for logistics and transportation data?

Yes. CommBox meets enterprise-grade security and privacy standards including SOC 2, ISO 27001, HIPAA, and GDPR. All communications are encrypted and logged, with strict access controls and audit trails to ensure data security and regulatory compliance.

What measurable impact can logistics companies expect from using CommBox?

Logistics providers using CommBox typically achieve:

30–40% automation of customer interactions
Significant reduction in manual handling time
Lower operational costs and higher agent productivity
Faster response times and real-time tracking visibility
Improved customer satisfaction and retention

CommBox enables logistics companies to deliver faster, more transparent, and reliable service—powered by AI automation and unified digital customer engagement.