IA GERADORA

Leverage Generative AI to cut customer service costs

Introducing CommBox Era AI. The customer service & engagement platform built with Generative AI and designed to empower any business to easily reap the benefits of support automation – including radical operational efficiency, customer satisfaction and cost savings.

Automate your support with self-service across channels.

Turn your brand’s knowledge into your biggest asset. Launch AI bots across any digital channel that resolve 50% of common, repetitive inquiries based on your brand’s existing knowledge – support articles, website, FAQs, PDFs & more. Rest assured, our AI chat bots can always escalate to a human agent.

Supercharge agent efficiency with on-demand knowledge.

Increase agent productivity and slash onboarding times with Agent AI Assist that empowers your agents with the most up-to-date information and standardized responses at their fingertips, as well as embedded tools to instantly automate tasks.

Sugerir e melhorar as respostas dos agentes
Automate conversation summary
Normalizar e melhorar o nível de serviço

Integrated, actionable AI bots that resolve end-to-end.

“Change my service plan” or “what is my current balance” no longer requires a human agent to jump in. Our AI bots have seamless, no-code integration and authentication capabilities into all internal business systems, like your CRM, to resolve any inquiry. With AI agnostic integration capabilities, choose any AI technology – from Chat GPT and Open AI, to Generative AI.

Intuitively build bot flows
- no coding skills.

AI-driven, no-code bot and automation building means even inexperienced team members can launch and manage AI bots with advanced customization capabilities to fit and array of business needs.

See how to launch your AI bot in just 5 minutes

CommBox Era AI is an integral part of our customer service & engagement platform that enables brands to deliver smarter, outcome-driven, and automated customer experiences. The result? Radical operational efficiency, restoring valuable agent hours and development costs.

AI bot built on your help center

Generative AI & LLM technology

Pronto a instalar de imediato

Era AI, The conversational,
generative AI solution

Discover how generative AI, conversational experiences and automation can transform CX.

Is there any setup required to use Era AI with CommBox?

No setup is required to use Era AI within the CommBox communication platform. It seamlessly integrates with the platform, offering a hassle-free adoption process and enhancing your overall customer service capabilities.

Does Era AI integrate with other business systems, like my CRM?

Yes, Era AI seamlessly integrates with CRM systems, providing a unified platform for managing customer interactions. Some integrations include: Salesforce, Microsoft Dynamics, Priority ERP, SAP C4C, and more. Build-in integration enhances the overall customer experience by accessing relevant customer data and history.

How does Era AI maintain security and authentication standards?

Era AI ensures security through authentication measures, making sure that sensitive customer information is protected. It complies with industry standards for data security and privacy.

Can Era AI improve responses to include branding and personalization?

Yes, Era AI can improve, suggest, or change the tone of responses to align with your brand’s guidelines and customer preferences. This customization ensures that interactions are consistent and on-brand, standardization and provide an exceptional personalized customer experience.

De que forma é que a Era AI melhora a produtividade e as competências interpessoais dos agentes?

A Era AI aumenta a produtividade dos agentes ao automatizar tarefas repetitivas, permitindo que os agentes humanos se concentrem em tarefas mais complexas e de maior valor acrescentado. Além disso, fornece aos agentes informações e sugestões valiosas, melhorando as suas competências interpessoais e o seu desempenho geral.

De que forma é que a Era AI reduz o tempo de integração dos novos agentes?

A Era AI reduz o tempo de integração, oferecendo uma plataforma padronizada e eficiente para a formação de novos agentes. Com a automatização das tarefas rotineiras, os novos agentes podem adaptar-se rapidamente e tornar-se membros produtivos da sua equipa de atendimento ao cliente.

A Era AI pode ajudar a reduzir os custos de implementação?

Sim, a Era AI pode ajudar a reduzir os custos de implementação, oferecendo um processo de integração simples e intuitivo. A sua configuração intuitiva e a ausência de configurações complexas reduzem o tempo e os recursos necessários para a implementação.