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COMMBOX PARA OS CUIDADOS DE SAÚDE

Elevate Your Patient Engagement

Deliver faster patient care with AI automation across all channels. Cut wait times by 60% , route to human when needed, and give your care team an AI-powered, unified agent workspace.

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Marcação de consultas

Automate appointment scheduling and management s to optimize clinic workflows.

Lembretes e notificações

Send automated notifications to patients to reduce no-show rates.

Pedidos de receitas e recargas

Streamline prescriptions automatically to focus staff on critical care 

Localização de serviços e clínicas

Help patients easily locate healthcare services and navigate to clinics.

Cuidados remotos - mensagens e vídeo

Connect with patients securely through messaging and video.

Disponibilidade 24/7

Offer 24/7 healthcare access to enhance patient satisfaction. 

"Ligámos os 4000 agentes do nosso centro de contacto, mais de 1000 clínicas comunitárias e 14 hospitais à CommBox, automatizando 47% dos pedidos dos pacientes e aumentando as taxas de satisfação."

Diretor de Desenvolvimento Móvel e Web na Clalit Health

Leia como a Clalit Health aumentou a satisfação através do self-service conversacional.

Ler a história

Transform the patient experience with AI-powered omnichannel engagement

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Boost to patient efficiency

Permita que os pacientes enviem mensagens às clínicas e aos médicos nos seus canais preferidos: mensagens de negócios, chat, redes sociais, vídeo e muito mais. Unifique as interações de todos os canais numa única interface e proporcione a cada membro uma experiência personalizada.

CommBox-omnichannel-bot-CX-digital3
CommBox-Bot-digital-omnichannel-CX

Self-service when it matters most

Fornecer autosserviço orientado por IA em canais de mensagens 24 horas por dia, 7 dias por semana, com base nas intenções dos pacientes. Equipar o pessoal médico com uma base de conhecimentos pré-construída e encaminhar as chamadas para os canais de mensagens e automatizar vários pedidos dos doentes, garantindo simultaneamente cuidados eficazes e melhorando a relação custo-eficácia.

A segurança dos doentes e dos dados é a nossa principal prioridade

A CommBox fornece segurança de nível empresarial com encriptação completa de informações sensíveis. Os nossos recursos de segurança incluem listas brancas de IP, filtragem avançada de dados e opções de implantação flexíveis, como nuvem, nuvem privada e no local.

 
FUNDAMENTOS CIBERNÉTICOS
RGPD
ISO 27001
ISO 27701
SOC 2 Tipo II
Conformidade VPAT
FUNDAMENTOS CIBERNÉTICOS
RGPD
ISO 27701
ISO 27001
SOC 2 Tipo II
Conformidade VPAT

FAQ

How can healthcare organizations use AI to improve patient communication and service?

CommBox helps hospitals, clinics, and healthcare providers automate patient communication across WhatsApp, chat, and email while keeping the human touch.

AI Agents handle high-volume, routine requests such as appointment scheduling, document submission, or test result updates, while seamlessly routing complex inquiries to human staff.

The result is faster patient responses, shorter wait times, and improved service efficiency—without compromising security or care quality.

CommBox automates a wide range of patient-facing and administrative processes, including:

  • Scheduling and rescheduling appointments
  • Prescription renewals and medication reminders
  • Test result notifications and document sharing
  • Insurance and billing inquiries
  • Patient onboarding and follow-up care

By connecting directly with electronic health record (EHR), CRM, and scheduling systems, CommBox enables AI Agents to complete these processes end-to-end—reducing manual effort for staff and improving the patient experience.

Yes. CommBox connects seamlessly with leading healthcare systems, including EHR, CRM, and appointment management platforms.

These integrations allow AI Agents to access and update patient records, manage bookings, and send personalized updates in real time. Healthcare organizations can modernize communication and self-service without changing their existing systems.

CommBox brings every patient interaction into a single, intelligent workspace.
 Patients can start a chat on WhatsApp, confirm an appointment by email, and receive follow-up instructions through the clinic’s website—all while staying within one connected conversation.

Both AI and human staff share the same interaction history, ensuring consistency, accuracy, and continuity of care across every digital touchpoint.

Healthcare leaders are using CommBox to automate communication and improve patient satisfaction:

  • Clalit Health Services, a large healthcare provider, automated 55% of patient requests across 1,600 clinics and 14 hospitals, serving 5.3 million members. The rollout streamlined communication for 4,000 agents, reducing patient wait times and dramatically improving service accessibility.
  • Leumit Health Services, achieved a 60% increase in WhatsApp usage, with 35% of all support requests now routed through digital channels. The organization reported a 25% rise in agent productivity and a 19% improvement in patient satisfaction, thanks to unified communication and automation powered by CommBox.

     

These results show how CommBox helps healthcare providers transform patient service and operational efficiency with conversational AI.

Yes. CommBox complies with healthcare-grade privacy and data protection standards including HIPAA, SOC 2, ISO 27001, and GDPR.

All conversations are encrypted, auditable, and governed by strict access controls. AI Agents operate with full compliance guardrails, ensuring that patient information is handled safely and confidentially across every interaction.

Healthcare organizations using CommBox typically achieve:

  • Up to 50% automation of patient requests
  • Faster response times and shorter wait lists
  • Improved patient satisfaction and access to care
  • Lower operational costs and reduced staff workload
  • 24/7 digital support across all patient channels

CommBox enables healthcare providers to modernize their digital front door—making communication faster, easier, and more human for patients while improving efficiency and compliance for staff.

Cuidados de saúde digitais: Um fator de mudança na experiência do doente

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COMMBOX PARA OS CUIDADOS DE SAÚDE

Elevate Your Patient Engagement

Deliver faster patient care with AI automation across all channels. Cut wait times by 60% , route to human when needed, and give your care team an AI-powered, unified agent workspace.

Agendar uma demonstração
COMMBOX PARA OS CUIDADOS DE SAÚDE

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