CommBox para Salesforce
Automate customer inquiries using Salesforce data at every touchpoint
CommBox is an AI omnichannel CX platform that is seamlessly integrated into Salesforce, allowing users to manage all communications directly from Salesforce, open service tickets, get information and more.
Elevate the customer experience: deliver hyper-personalized CX across any channel, backed by real-time data from Salesforce.
Increase agent productivity: Manage customer communications within Salesforce, using a single omnichannel inbox with built-in AI tools.
Slash operational costs: Streamline business processes and repetitive tasks with AI bots and advanced automation.
8X
NPS
3X
Agent productivity uplift
98%
Melhoria da SLA
35%
Redução dos custos operacionais
92%
Aversage CSAT
2000+
Hours saved monthly
Integrated into Salesforce for efficiency and fast time-to-value
Omnichannel Engagement
Communicate with customers across any channel: WhatsApp, Facebook, Messenger, Instagram, SMS, email, web chat, video, voice, and more, while keeping conversation context and history.
Espaço de Trabalho Unificado do Agente
One inbox for all your customer communications, across all channels, with the ability to auto-assign conversations, collaborate, view history, seamlessly alternate between channels and more.
Automação empresarial
Effortlessly automate complex tasks with a no-code workflow builder and automation rules that apply across any channel or conversation, whether the interactions occurs with AI chatbots or human agents.
IA generativa
Supercharge chatbots and human teams with embedded AI tools to automate tasks and enhance productivity. Provide precise, context-related responses drawn from brand knowledge to improve agent responses, and automate conversation summaries to save agent time.
Campanhas no WhatsApp
Envie mensagens personalizadas pelo WhatsApp e SMS a milhares de clientes com um único clique. Segmente os públicos-alvo ideais por listas e programe o envio para o momento mais adequado.
Relatórios e Análise de BI
Painéis em tempo real para uma tomada de decisões baseada em dados. Acompanhe conversas, SLAs, a produtividade dos bots e dos agentes, campanhas e a satisfação do cliente. Analise em detalhe e obtenha informações aprofundadas em segundos.
SALEFORCE CASE STUDY
Boosting agent efficiency by 25% with CommBox for Salesforce integration
Read about how automation and digital engagement helped elevate IT support and provide on-time responses, backed by data from Salesforce at every touchpoint.
O que distingue a CommBox?
Automação avançada
Easily automate any inquiry or process end-to-end, including those that require complex back-end tasks, to scale your customer service.
Implementação rápida
Onboard in days with seamless integration and no-code automation building. No long, costly professional services or development required.
Segurança de nível empresarial
The highest level of security, privacy, and compliance to safeguard customer data and ensure safe AI adoption.
Integrações incorporadas
Our digital, AI-driven solution seamlessly integrates into your entire tech stack, including CRM, without disrupting existing business infrastructure.
Elevate your Salesforce customer experience
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