CommBox para Salesforce
Automate customer inquiries using Salesforce data at every touchpoint
CommBox is an AI omnichannel CX platform that is seamlessly integrated into Salesforce, allowing users to manage all communications directly from Salesforce, open service tickets, get information and more.
Elevate the customer experience: deliver hyper-personalized CX across any channel, backed by real-time data from Salesforce.
Increase agent productivity: Manage customer communications within Salesforce, using a single omnichannel inbox with built-in AI tools.
Slash operational costs: Streamline business processes and repetitive tasks with AI bots and advanced automation.
8X
NPS
3X
Aumento da produtividade dos agentes
98%
Melhoria do SLA
35%
Redução dos custos operacionais
92%
Aversage CSAT
2000+
Hours saved monthly
Integrated into Salesforce for efficiency and fast time-to-value
Omnichannel Engagement
Communicate with customers across any channel: WhatsApp, Facebook, Messenger, Instagram, SMS, email, web chat, video, voice, and more, while keeping conversation context and history.
Espaço de trabalho do agente unificado
One inbox for all your customer communications, across all channels, with the ability to auto-assign conversations, collaborate, view history, seamlessly alternate between channels and more.
Automação comercial
Effortlessly automate complex tasks with a no-code workflow builder and automation rules that apply across any channel or conversation, whether the interactions occurs with AI chatbots or human agents.
IA generativa
Supercharge chatbots and human teams with embedded AI tools to automate tasks and enhance productivity. Provide precise, context-related responses drawn from brand knowledge to improve agent responses, and automate conversation summaries to save agent time.
Campanhas do WhatsApp
Send personalized WhatsApp and SMS messages to thousands of customers in a single click. Segment ideal audiences by lists and schedule for optimal timing.
Reporting & BI Analytics
Real-time dashboards for data-driven decision-making. Track conversations, SLA, bot and agent productivity, campaigns, and customer satisfaction. Drill down and generate deep insights in seconds.
SALEFORCE CASE STUDY
Boosting agent efficiency by 25% with CommBox for Salesforce integration
Read about how automation and digital engagement helped elevate IT support and provide on-time responses, backed by data from Salesforce at every touchpoint.
What makes CommBox different?
Advanced automation
Easily automate any inquiry or process end-to-end, including those that require complex back-end tasks, to scale your customer service.
Rapid deployment
Onboard in days with seamless integration and no-code automation building. No long, costly professional services or development required.
Segurança de nível empresarial
The highest level of security, privacy, and compliance to safeguard customer data and ensure safe AI adoption.
Built-in integrations
Our digital, AI-driven solution seamlessly integrates into your entire tech stack, including CRM, without disrupting existing business infrastructure.
Elevate your Salesforce customer experience
Get a personalized demo with one of our experts and see how you can quickly tackle any use case.