Panasonic Instantly Improves Support with AI Agents

Name: CommBox
Brand: CommBox
Availability: InStock

Panasonic Connect, a global leader in rugged mobile devices, projectors, broadcast equipment and smart factory solutions, set out to modernize the customer journey. By replacing legacy chat tools and scattered support systems with CommBox’s AI customer engagement platform, the team instantly automated service interactions, lifted online conversions, and set the stage for a full conversational web experience with CommSite.

12%

Conversion Lift
in 30 days

85%

Automation Rate

5

Lanuages Supported by AI

28,000+

Employees Globally

62%

Inquiries resolved by AI chatbot

2000+

Work hours saved monthly

43%

Improvement in automation efficiency

50K

Conversations managed monthly

Bottom Line

Panasonic Connect took 9,000+ URLs and docs to be ingested by ConnBox’s AI, and instantly created AI agents with instant answers - live in weeks, delivering a 12% conversion lift.

Indústria

Technology & Electronics
Manufacturing & Warehouse
Enterprise Mobility
Field Service Solutions

Canais e integrações

CRM, web, messaging channels

Equipas

Customer service
Commercial & Sales

Dimensão da empresa

Enterprise (10,000-100,000)

Casos de utilização

Autosserviço 24/7
Product specifications
Document retrieval
Lead qualifications
Technical support & troubelshooting
Warranty checks
Repair scheduling
Product comparisons
Personalized recommendations

Indústria

Retalho e comércio eletrónico

Canais e integrações

SMS, WhatsApp, Facebook messenger, Facebook posts, Instagram, Email, IVR, SAP

Equipas

Customer service

Dimensão da empresa

Tamanho pequeno (1 - 500)

Casos de utilização

Apoio em direto e automatizado
Notificações automáticas
Autosserviço 24/7
Digital forms
Integrated business systems
Bots on WhatsApp
Technician scheduling
Transferência de bot para humano

Challenges

Legacy Chat Tools, Disconnected Support Systems

Service Team:
The Toughbook Service team faced growing demand to meet rising customer expectations for digital support. However, their previous chatbot solution fell short—it lacked integration with back-end systems and did not offer advanced AI capabilities. As a result, support agents were burdened with high volumes of repetitive, routine inquiries that could not be automated.

Commercial Team:
Panasonic Connect needed to support customers and prospective clients throughout their online journey. As the product catalog grew, visitors struggled to find accurate comparisons or receive tailored recommendations without smart assistance – resulting in drop-offs and missed revenue opportunities.

A solução

Agentic AI for Service & Commercial Teams

Solution:

CommBox powers Panasonic Connect’s AI strategy across both service and sales, creating a seamless, intelligent experience for every customer. By ingesting over 9,000 product pages, PDFs, docs, CommBox enables real-time answers and guidance throughout the journey—powered by a fleet of secure, AI agents.

For Service:

AI agents to resolve FAQs with ability to complete processes
Enables 24/7 self-service for troubleshooting, warranty checks, and repair bookings 
Multi-language AI support across EMEA markets
Unified CRM & SAP integration for seamless ticketing and handoff

For Sales:

Surfaces accurate, detailed specifications 
Routes qualified leads and offers personalized recommendations
Offers product comparisons and personalized recommendations, increasing online conversions

Why CommBox

Insant Time-to-Value, One Place for Service & Sales

Instant Knowledge Ingestion – 9,000+ URLs and docs launched as powerful AI agents in just days.
Rapid Deployment - Integrates instantly with existing business systems, like CRM, to launch actionable AI agents in weeks with no developer effort.
One Platform: Service & Sales - Unified agent workspace connects both teams seamlessly.
Enterprise-grade Security - AI guardrails for accuracy – no hallucinations;  SOC‑2 & GDPR aligned.

Impact

First Month: 12% Increase in Lead Conversion

Operational Efficiency AI – Instantly resolves technical inquiries, reducing response time & agent load.
Revenue Impact - 12% increase in leads conversions within the first month from launch.
User Experience - 24/7 self‑service lets customers get answers & complete tasks anytime.
Conversational Experience - Product pages converted into AI-powered conversational experience in just days.
Implementation & Scalability  - Live in weeks and now expanding to additional product lines and use cases.
Market Reach - AI agents speak five languages, expanding reach across EMEA.

Next Steps

Full Conversational Web Experience with CommSite

Panasonic Connect plans to extend into more product lines, reach deeper integration and launch CommSite, the first conversational website that allows visitors to ask and receive instant, personalized answers. CommSite creates an agentic interaction layer over existing websites, transforming static experiences into a dynamic conversations that drive conversions.

Panasonic Instantly Improves Support with AI Agents

12%

85%

5

28,000+

62%

2000+

43%

50K

Bottom Line

Indústria

Canais e integrações

Equipas

Dimensão da empresa

Casos de utilização

Indústria

Canais e integrações

Equipas

Dimensão da empresa

Casos de utilização

Challenges

Legacy Chat Tools, Disconnected Support Systems

A solução

Agentic AI for Service & Commercial Teams

Why CommBox

Insant Time-to-Value, One Place for Service & Sales

Impact

First Month: 12% Increase in Lead Conversion

Next Steps

Full Conversational Web Experience with CommSite

Transform your CX with CommBox

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