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SolarEdge-Logo commbox

From 7 days to 36 hours: Solaredge’s amazing sales transformation

About Solaredge

SolarEdge is a global leader in smart energy technology, providing innovative solar inverters, power optimizers, and monitoring solutions for photovoltaic arrays. As a pioneer in the renewable energy sector, SolarEdge focuses on making solar energy more accessible and efficient for residential, commercial, and industrial customers worldwide.

Indústria

Retail & eCommerce, Energy

Canais e integrações

WhatsApp, Email

Equipas

Serviço ao cliente, Vendas

Dimensão da empresa

Empresa (5000+)

Casos de utilização

  • Geração de contactos
  • Qualificação dos contactos
  • Automated customer support
  • Campanhas promocionais
  • Self-service on WhatsApp

Indústria

Retail & eCommerce, Energy

Canais e integrações

WhatsApp, Email

Equipas

Sales, Customer service

Dimensão da empresa

Empresa (5000+)

Casos de utilização

  • Qualificação dos contactos
  • Automated customer support
  • Campanhas promocionais
  • Self-service on WhatsApp

O objetivo

Tackling the lead processing bottleneck

SolarEdge faced bottlenecks in their customer communication and lead management processes that were impacting their ability to scale effectively:

  • Lead response times stretched up to a week, risking potential customer loss
  • Manual lead qualification consumed valuable sales team resources
  • Limited capabilities to efficiently manage promotional campaigns
  • Difficulty engaging customers through their preferred communication channels

Solaredge needed for a scalable solution to handle increasing inquiry volumes.

These challenges were preventing SolarEdge from maximizing their market potential and delivering the responsive service customers expected.

A solução

Transforming lead generation with AI-powered sales automation

To address their lead management and customer communication challenges, SolarEdge implemented CommBox’s omnichannel, AI-driven customer experience platform as their primary solution.

CommBox’s platform enabled Solaredge to:

  • Send outbound campaigns on WhatsApp – with personalized offers to customers. Customers who were interested in their services were able to immediately speak to an AI chatbots and get information about Solaredge’s services.

  • Automate lead qualification – with AI chatbots that collect details from prospects and transfer only qualified leads, so sales reps were able to get back to qualified leads faster, and accelerate the sales process.

  • Provide Whatsapp self-service – available 24/7 to answer any inquiry by a bot or transfer to a human agent when needed.

“CommBox’s sales solution helped us improve lead response time by 75%, from 7 days to 36-48 hours. A huge game-changer for our sales proccess.”

Daphne Yishay, Customer Engagement Manager | SolarEdge

O resultado

Exceptional improvement in sales and lead management

Realizações notáveis:

  • 75% improvement in lead response time – from 7 days to 36-48 hours, dramatically improving customer engagement
  • 35% of communications managed on digital channels 
  • 24/7 lead qualification– allowing sales representatives to focus on qualified prospects
  • Significant improvement in lead conversion rates through immediate response capabilities
  • Enhanced capability to manage promotional campaigns and payment collection processes
  • Streamlined customer communication through a single unified platform
  • Improved operational efficiency through automated workflows and reduced manual intervention
  • Better self-service capabilities resulting in higher customer satisfaction
  • Reduced need for outbound calling, optimizing resource allocation.

Sobre a CommBox

A CommBox é uma plataforma CX omnicanal alimentada por IA que usa automação avançada e IA de conversação para resolver com segurança qualquer consulta do cliente. Fundada em 2013, a CommBox é líder de marketing e permite que as empresas automatizem facilmente os pedidos de informação que exigem processos back-end complexos, para reduzir verdadeiramente a carga do centro de contacto. Suficientemente simples para que as marcas possam começar a funcionar instantaneamente e suficientemente seguras para as empresas, as marcas que utilizam a CommBox registam um aumento radical da satisfação do cliente, da produtividade dos agentes e da poupança de custos. 

Automate your sales. Grow revenue.

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