Plataforma de IA de conversação da CommBox e solução API do WhatsApp
WhatsApp Customer Support Automation -Ready for Enterprise
Launch WhatsApp support fast. Keep it controlled. Scale it with confidence.
CommBox is an AI customer engagement platform that helps CX teams quickly turn WhatsApp into an enterprise-grade service channel to reduce call volume, respond faster, and deliver exceptional customer service.
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Make WhatsApp Your Most Effective Service Channel
60%
Chamadas transferidas para o WhatsApp
57%
Automation Rate
30%
Redução dos custos operacionais
7.6X
Aumento da aquisição de novos clientes
Proven Results from WhatsApp Automation
Organizations use CommBox to automate customer requests on WhatsApp, reduce service workload, and improve response times.
Deliver personalized support, 24/7
Give customers fast, relevant help on WhatsApp and messaging – any time, with full context carried across conversations.
Reduce workload with automaton
Resolve common requests automatically with AI agents by connecting WhatsApp to your core business systems.
Manage CX in a unified workspace
Handle all customer conversations in one place – with routing, tagging, SLAs, and reporting for supervisors and CX leaders.
CommBox connects our 1000+ clinics, 14 hospitals and 4000 agents to a single WhatsApp number. With CommBox, we automated 47% of patient requests on WhatsApp, improved CSAT by 28%"
Gil Ruda, Diretor de Digital da Clalit Health
Top Use Cases for WhatsApp in CX
From ticket creation and technical support to CRM updates and outbound campaigns
Customer Support
Deliver personalized support 24/7 with updates, confirmations & notifications.
Marketing
Optimize marketing efforts and boost conversions with customized, bulk campaigns
Vendas
Automate lead gen and payments. Send alerts and support during sales cycle.
Security
Authenticate customers using two-factor authentication and one-time passwords
WhatsApp para o Serviço de Apoio ao Cliente
Offer 24/7 Service Drive CSAT
Utilize a IA conversacional via WhatsApp para resolver casos de uso de ponta a ponta: responda a perguntas frequentes, forneça status de entrega, automatize renovações e encaminhe tarefas complexas para agentes ao vivo - com um chatbot de IA conversacional no WhatsApp.
Triplique a produtividade dos seus agentes adicionando o WhatsApp ao seu centro de contacto. Conecte-se com os clientes sem esforço e resolva consultas complexas mais rapidamente sem contratar mais agentes.
Obtenha uma análise profunda da satisfação do cliente através de inquéritos do WhatsApp. Use o Dashboard para analisar e identificar consultas recorrentes por meio de tags e palavras-chave. Otimize as jornadas dos clientes com o apoio de dados em tempo real.
WhatsApp Marketing
Aumentar as conversões com as campanhas do WhatsApp
Agende e envie ofertas promocionais através do WhatsApp para aumentar o envolvimento dos clientes e as conversões.
Envie as últimas notícias, boletins informativos, eventos e ofertas com um convite personalizado em apenas alguns cliques.
Acionar lembretes automáticos em caso de abandono do carrinho para recuperar e aumentar o valor da transação.
WhatsApp para vendas
Drive Conversions with WhatsApp Automation
Desencadear ofertas personalizadas de atualização de produtos e renovações na data de vencimento. Ligue um chatbot com IA para continuar a conversa e fechar o negócio.
Engage, capture and qualify leads effortlessly via WhatsApp. Use conversational AI agents to ask questions, identify high-potential prospects and route them to sales reps.
Marque mais reuniões mais rapidamente e aumente as taxas de comparência através da automatização do agendamento de reuniões via WhatsApp. Feche o negócio mais rapidamente e aumente o rendimento.
WhatsApp para Segurança
Mantenha os dados dos clientes protegidos com a autenticação de dois factores
Autenticar os clientes com segurança através de senhas únicas (OTP) e autenticação de dois fatores, enviadas automaticamente via WhatsApp.
Ajudar os clientes a criar novas contas, verificando a sua identidade e enviando as palavras-passe iniciais através do WhatsApp.
Advanced WhatsApp Features in CommBox:
Automação comercial
Automate workflows- ticket routing, renewals, account changes, order updates, billing inquiries – using AI agents that can resolve end-to-end tasks. Give human agents AI Assist to automate busywork, provide accurate answers from a knowledge base, and generate instant conversation summaries to increase agent productivity.
Agentes de IA
Deploy AI agents on WhatsApp to provide real-time answers from data, knowledge bases, and policies.
Unified Workspace
Manage all customer conversations—WhatsApp, voice, webchat, email, social—inside one workspace fully synced with SAP to easily auto-assign conversations, collaborate, view history, seamlessly handoff and more.
Campanhas do WhatsApp
Proactively reach customers with approved, personalized WhatsApp messages for updates, reminders, and notifications. Use WhatsApp Groups at scale to create and moderate groups centrally for updates, coordination, and service communication.
WhatsApp Coexistence
Keep the WhatsApp Business App—add enterprise control. CommBox mirrors WhatsApp Business App conversations in real time, giving supervisors visibility and automation.
Instantly Integrates with All Your Business Systems
Leverage all customer data • Automate backend tasks • Unified workspace • Real-time sync
WhatsApp Is Just the Start. CommBox Runs the Rest.
- All channels, one workspace: voice, WhatsApp, chat, email, and web in one place
- AI built for real operations: AI agents that follow your workflows, rules, and brand
- Fast, low-risk AI adoption - launch quickly using existing systems
- Deep enterprise integrations: connect directly to systems to resolve requests end to end
FAQ
How fast can we launch WhatsApp customer service?
Most teams go live in weeks, not months. CommBox integrates with your existing systems and workflows, so there’s no rip-and-replace.
O que é a CommBox?
CommBox is an AI-powered customer engagement platform that helps enterprises offer customer support across WhatsApp, voice, messaging, and web—combining automation with human-led service in one platform.
Can WhatsApp be automated for customer support?
Yes. CommBox enables AI-powered automation on WhatsApp that resolves common requests end to end and hands off to human agents when needed.
Is CommBox built for enterprise security and compliance?
Yes. CommBox is designed for regulated environments, with full governance, auditability, and enterprise-grade security.
Can we keep using the WhatsApp Business App?
Yes. Agents and field teams continue working in WhatsApp as usual, while supervisors manage conversations, SLAs, and reporting in CommBox.
What is WhatsApp Coexistence?
WhatsApp Coexistence mirrors WhatsApp Business App conversations into CommBox in real time, giving the business visibility, automation, and control – without changing how teams work.
Make WhatsApp Your Most Effective Service Channel
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