Streamline Your Logistics Services with a Secure Customer Service solution
Shift your calls to digital channels and automate over 50% of your logistics services while offering 24/7 support. Launch AI agents that securely resolves any customer inquiry, across any channel.
85%
Consultas automatizadas
35%
Redução dos custos dos centros de atendimento
92%
Índice médio de satisfação do cliente
x2
Agent efficiency
Solicitar uma demonstração
66%
Financial inquiries automated
6x
Increase in resolution rates
20%
Redução dos custos dos centros de atendimento
500+
Work hours saved monthly
Order Tracking
Provide real-time delivery tracking and send automated status notifications to greatly reduce call overload on live agents.
Update Personal Details
Ensure adaptability to changes and real-time accuracy to provide a seamless delivery service.
Courier Communication
Stay connected with couriers via messaging for last minute updates, instructions, or special requests during transit.
Schedule Management
Enable customers to set delivery times and change pick up locations via self-service.
Smart Routing & Sentiment Analysis
Keep human agents in the loop for inquiries that require a human touch or for VIP cases.
Assinatura digital
Get logeal documents signed on-the-spot directly over digital channels.
Recognized by Industry Leaders of Logistics Service Providers
Com a CommBox, automatizámos 85% dos nossos pedidos de serviço de entregas, o que resultou numa melhoria de 98% no SLA, num aumento de 58% na satisfação do cliente e numa redução de 35% nos custos com agentes humanos.
Bar Sol, Head of Customer Service at HFD Logistics
Read how HFD transformed their logistics support and automated pick up points changes.
Segurança e conformidade de nível empresarial
Our solution is tailored for logistics services and used by industry leaders – so we take security very seriously:
