Streamline Your Logistics Services with a Secure Customer Service solution
Shift your calls to digital channels and automate over 50% of your logistics services while offering 24/7 support. Launch AI agents that securely resolves any customer inquiry, across any channel.
85%
Inquiries automated
35%
Reduction in call center costs
92%
Average CSAT
x2
Agent efficiency
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66%
Financial inquiries automated
6x
Increase in resolution rates
20%
Reduction in call center costs
500+
Horas de trabalho poupadas mensalmente
Seguimento da encomenda
Provide real-time delivery tracking and send automated status notifications to greatly reduce call overload on live agents.
Update Personal Details
Ensure adaptability to changes and real-time accuracy to provide a seamless delivery service.
Comunicação por correio
Stay connected with couriers via messaging for last minute updates, instructions, or special requests during transit.
Schedule Management
Enable customers to set delivery times and change pick up locations via self-service.
Smart Routing & Sentiment Analysis
Keep human agents in the loop for inquiries that require a human touch or for VIP cases.
Assinatura digital
Get logeal documents signed on-the-spot directly over digital channels.
Recognized by Industry Leaders of Logistics Service Providers
Com a CommBox, automatizámos 85% dos nossos pedidos de serviços de entrega, o que levou a uma melhoria de 98% do SLA, a um aumento de 58% do CSAT e a uma redução de 35% dos custos com agentes humanos.
Bar Sol, chefe do serviço de apoio ao cliente da HFD Logistics
Leia como o HFD transformou o seu apoio logístico e automatizou as mudanças nos pontos de recolha.
Enterprise-Grade Security & Compliance
Our solution is tailored for logistics services and used by industry leaders – so we take security very seriously:
