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ืงื‘ืขื• ืคื’ื™ืฉื”
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ื“ื‘ืจื• ืื™ืชื ื•

ืฉื™ืจื•ืช ืœืงื•ื—ื•ืช

Knowledge Base Management_ How to Improve in 2024

ื ื™ื”ื•ืœ ืžืื’ืจ ื™ื“ืข ื‘-2024 ืขื ื‘ื™ื ื” ืžืœืื›ื•ืชื™ืช ืœืฉื™ืจื•ืช ืœืงื•ื—ื•ืช

ื ื™ื”ื•ืœ ืžืื’ืจ ื™ื“ืข ื”ื•ื ื—ืœืง ื‘ืœืชื™ ื ืคืจื“ ืžืฉื™ืจื•ืช ืœืงื•ื—ื•ืช ืื™ื›ื•ืชื™ ื‘ืขื™ื“ืŸ ืฉื‘ื• ืื ื—ื ื• ื—ื™ื™ื. ื‘ืฉื ืช 2024, ืขื ื”ื˜ื›ื ื•ืœื•ื’ื™ื•ืช ื”ืžืชืงื“ืžื•ืช ืฉืขื•ืžื“ื•ืช ืœืจืฉื•ืชื ื•, ื ื™ื”ื•ืœ ืžืื’ืจ ื™ื“ืข ื”ื•ืคืš

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The Top AI Customer Service Solutions Transforming the Industry in 2024

10 ืคืชืจื•ื ื•ืช ื‘ื™ื ื” ืžืœืื›ื•ืชื™ืช ืœืฉื™ืจื•ืช ืœืงื•ื—ื•ืช ื‘-2024

ื‘ืฉื ืช 2024, ื—ื‘ืจื•ืช ื‘ืจื—ื‘ื™ ื”ืขื•ืœื ืžืืžืฆื•ืช ืคืชืจื•ื ื•ืช ื‘ื™ื ื” ืžืœืื›ื•ืชื™ืช ืœืฉื™ืจื•ืช ืœืงื•ื—ื•ืช ื›ื“ื™ ืœืฉืคืจ ืืช ื—ื•ื•ื™ื™ืช ื”ืœืงื•ื— ื•ืœื™ื™ืขืœ ืชื”ืœื™ื›ื™ื ืคื ื™ืžื™ื™ื. ืžื” ืฉืฉื ื™ื ืงื•ื“ื ืœื›ืŸ ื”ื™ื” ืกื•ื“

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pexels-ืฉื™ืจื•ืช ืœืงื•ื—ื•ืช ื“ื™ื’ื™ื˜ืœื™ ื‘ืืจื’ื•ื ื™ื ืคื™ื ื ืกื™ื™ื

ืื™ืš ืœืฉืคืจ ืฉื™ืจื•ืช ืœืงื•ื—ื•ืช ื“ื™ื’ื™ื˜ืœื™ ื‘ืืจื’ื•ื ื™ื ืคื™ื ื ืกื™ื™ื?

ืฉื™ืจื•ืช ืœืงื•ื—ื•ืช ื“ื™ื’ื™ื˜ืœื™ ื”ื•ื ืื—ืช ื”ื ืงื•ื“ื•ืช ื”ื›ื•ืื‘ื•ืช ื‘ืชื—ื•ื ื”ืคื™ื ื ืกื™ื. ื‘ื ืงื™ื ื•ืืจื’ื•ื ื™ื ืคื™ื ื ืกื™ื™ื ื‘ื™ืฉืจืืœ ื•ื‘ืจื—ื‘ื™ ื”ืขื•ืœื ื ืืœืฆื• ืœื—ืฉื‘ ืžืกืœื•ืœ ืžื—ื“ืฉ ื‘ืขืงื‘ื•ืช ืžื’ื™ืคืช ื”ืงื•ืจื•ื ื”, ืฉืฉื™ื ืชื” ืืช ื›ืœืœื™

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5 ื“ืจื›ื™ื ืœืฉืžื•ืจ ืขืœ ืื ื•ืฉื™ื•ืช ื‘ืขื™ื“ืŸ ื”ื“ื™ื’ื™ื˜ืœื™

ื‘ืขื•ืœื ื‘ื• ื”ื›ืœ ื›ื‘ืจ ืžื–ืžืŸ ืขื‘ืจ ืœื“ื™ื’ื™ื˜ืœ, ืื™ืš ืืชื ื™ื›ื•ืœื™ื ืœืฉืžื•ืจ ืขืœ ื”ืื ื•ืฉื™ื•ืช ืขื ื”ืœืงื•ื—ื•ืช ืฉืœื›ื? ื•ืœืžื” ื–ื” ืžืฉื ื”? ื›ื›ืœ ืฉื”ื˜ื›ื ื•ืœื•ื’ื™ื” ืฉืœื ื• ื”ืชืงื“ืžื”, ื”ืื™ื ื˜ืจืืงืฆื™ื•ืช ื‘ื™ืŸ

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5 ืฆืขื“ื™ื ืžื•ื›ื—ื™ื ืœืคืชืจื•ืŸ ื”ืžื—ืกื•ืจ ื‘ืขื•ื‘ื“ื™ื ื‘ืžื•ืงื“ื™ ืฉื™ืจื•ืช ื•ืžื›ื™ืจื•ืช

ืื ืืชื ืžื ื”ืœื™ื ืžื•ืงื“ื™ ืฉื™ืจื•ืช ืื• ืขื•ืžื“ื™ื ื‘ืจืืฉ ืฆื•ื•ืช ืฉื™ืจื•ืช ืœืงื•ื—ื•ืช, ืžื—ืกื•ืจ ื‘ื ืฆื™ื’ื™ื ื”ื•ื ื›ื ืจืื” ืื—ื“ ืžืฉืœื•ืฉืช ื”ืืชื’ืจื™ื ื”ื’ื“ื•ืœื™ื ื‘ื™ื•ืชืจ ืฉืžื“ื™ืจื™ื ืฉื™ื ื” ืžืขื™ื ื™ื›ื. ื‘ืžืงื•ื ืœื”ืชืžืงื“

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ื”ืขื™ื“ืŸ ื”ื—ื“ืฉ ืฉืœ ื‘ื™ื ื” ืžืœืื›ื•ืชื™ืช ืœืฉื™ืจื•ืช ืœืงื•ื—ื•ืช: ื”ื’ื“ืœืช ืคืจื•ื“ื•ืงื˜ื™ื‘ื™ื•ืช ื”ื ืฆื™ื’ ืขื ChatGPT

ืขื•ืœื ื”ืฉื™ืจื•ืช ื•ื—ื•ื•ื™ืช ื”ืœืงื•ื— ื ืžืฆื ื‘ืคืชื—ื• ืฉืœ ืขื™ื“ืŸ ื—ื“ืฉ, ื‘ื• ื‘ื™ื ื” ืžืœืื›ื•ืชื™ืช ืœืฉื™ืจื•ืช ืœืงื•ื—ื•ืช ืžื’ื“ื™ืจื” ืžื—ื“ืฉ ื•ื”ื•ืคื›ืช ื›ืœ ื—ื•ื•ื™ื” ืœืื™ืฉื™ืช ื•ื™ืขื™ืœื” ื™ื•ืชืจ, ืชื•ืš ื—ื™ื–ื•ืง ื”ืžื’ืข

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ื‘ื™ื ื” ืžืœืื›ื•ืชื™ืช ืœืฉื™ืจื•ืช ืœืงื•ื—ื•ืช: ืื™ืš ืœื”ืฉืชืžืฉ ื‘-ChatGPT ื›ื“ื™ ืœื”ื’ื“ื™ืจ ืžื—ื“ืฉ ืืช ืžืฉื•ื•ืืช ืขืœื•ืช-ืชื•ืขืœืช ื‘ืžื•ืงื“ื™ื ื˜ืœืคื•ื ื™ื™ื

ื‘ืขื•ืœื ื”ื›ืœื›ืœื”, ื™ืฉ ืขืงืจื•ื ื•ืช ื‘ืกื™ืกื™ื™ื ืฉืจืง ืœืขื™ืชื™ื ืจื—ื•ืงื•ืช ืžื•ืคืจื™ื. ืื ื• ืžืงื‘ืœื™ื, ืœืœื ื”ื™ืกื•ืก, ืฉื›ื•ื—ื•ืช ื”ื”ื™ืฆืข ื•ื”ื‘ื™ืงื•ืฉ ืžืฉืคื™ืขื™ื ืขืœ ืžื—ื™ืจื™ื, ืฉืœื›ืกืฃ ื™ืฉ ืขืจืš, ื•ืฉื•ืง ืชื—ืจื•ืชื™ ื™ื›ื•ืœ

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ื”ืœืงื•ื—ื•ืช ืœื ืขื•ื ื™ื? ื”ืคืชืจื•ืŸ ื”ืžื”ืคื›ื ื™ ืฉื™ื‘ื™ื ืœื›ื 98% ื”ืฆืœื—ื”

ื”ืœืงื•ื—ื•ืช ืœื ืขื•ื ื™ื? ื”ืคืชืจื•ืŸ ื”ืžื”ืคื›ื ื™ ืฉื™ื‘ื™ื ืœื›ื 98% ื”ืฆืœื—ื”

ื”ืœืงื•ื—ื•ืช ืœื ืขื•ื ื™ื? ืœื”ืฉื™ื’ ืœืงื•ื—ื•ืช ื—ื“ืฉื™ื ื–ื• ืžืฉื™ืžื” ืœื ืคืฉื•ื˜ื”, ืืš ื‘ื”ื—ืœื˜ ืืคืฉืจื™ืช ืื ืชืคื ื• ืœืœืงื•ื—ื•ืช ื‘ืขืจื•ืฅ ื”ืื”ื•ื‘ ืขืœื™ื”ื ื‘ื™ื•ืชืจ โ€“ ื•ื•ืื˜ืกืืค. ืื– ืžื” ื”ื•ืคืš

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ืฉื™ืจื•ืช ืœืงื•ื—ื•ืช ื“ื™ื’ื™ื˜ืœื™: ื›ืš ืคืชืจื” ืขื ืงื™ืช ื”ืกืœื•ืœืจ 73% ืžื”ืคื ื™ื•ืช ืœืžื•ืงื“ ื”ืฉื™ืจื•ืช

ืฉื™ืจื•ืช ืœืงื•ื—ื•ืช ื“ื™ื’ื™ื˜ืœื™: ื›ืš ืคืชืจื” ืขื ืงื™ืช ื”ืกืœื•ืœืจ 73% ืžื”ืคื ื™ื•ืช ืœืžื•ืงื“ ื”ืฉื™ืจื•ืช

ืฉื™ืจื•ืช ืœืงื•ื—ื•ืช ื“ื™ื’ื™ื˜ืœื™ \ืคืœืืคื•ืŸ, ื”ื ื—ืฉื‘ืช ืœืžื•ืชื’ ืžื”ืžื•ื‘ื™ืœื™ื ื‘ืฉื•ืง ื”ืกืœื•ืœืจ ื”ื™ืฉืจืืœื™, ื—ื•ื•ืชื” ื’ื™ื“ื•ืœ ื—ื“ ื‘ืคื ื™ื•ืช ื”ื˜ืœืคื•ื ื™ื•ืช ืœืžื•ืงื“ื™ ื”ืฉื™ืจื•ืช ื•ื”ืžื›ื™ืจื•ืช ืฉืœื”. ื•ืื– ื‘ืฆืขื“ ืืกื˜ืจื˜ื’ื™, ื”ื—ืœื™ื˜ื” ืœืขื‘ื•ืจ ืœืฉื™ืจื•ืช

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5 ืกื™ื‘ื•ืช ืœื ื˜ื™ืฉืช ืœืงื•ื—ื•ืช ื•ืื™ืš ืœืฉืžืจ ืื•ืชื

ืกื™ื‘ื•ืช ืœื ื˜ื™ืฉืช ืœืงื•ื—ื•ืช ื ื˜ื™ืฉืช ืœืงื•ื—ื•ืช ื’ื•ืจืžืช ืœืขืกืงื™ื ื‘ืืจื”โ€ื‘ย ืœื”ืคืกื™ื“ 136.8 ืžื™ืœื™ืืจื“ ื“ื•ืœืจย ืžื“ื™ ืฉื ื” โ€“ ืœืžืจื•ืช ืฉื ื™ืชืŸ ืœืžื ื•ืข ืื•ืชื” ื‘ืขื–ืจืช ืคืชืจื•ื ื•ืช ื˜ื›ื ื•ืœื•ื’ื™ื™ื ื”ืงื™ื™ืžื™ื ื‘ืฉื•ืง. ืฉื™ืขื•ืจ ื”ื ื˜ื™ืฉื” ื”ืžืžื•ืฆืข

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80% ืžืžื•ืงื“ื™ ื”ืฉื™ืจื•ืช ืขื•ื‘ืจื™ื ืœื“ื™ื’ื™ื˜ืœ – ื›ืš ื’ื ืืชื ื™ื›ื•ืœื™ืย 

ืžืžื•ืงื“ื™ ื”ืฉื™ืจื•ืช ืขื•ื‘ืจื™ื ืœื“ื™ื’ื™ื˜ืœ ืžืื•ืช ื—ื‘ืจื•ืช ื•ืžื•ืงื“ื™ื ื˜ืœืคื•ื ื™ื™ื ื›ื‘ืจ ืขื‘ืจื• ืœื“ื‘ืจ ืขื ืœืงื•ื—ื•ืช ื‘ื•ื•ืื˜ืกืืค ื•ื‘ืขืจื•ืฆื™ื ื ื•ืกืคื™ื ื“ืจืš ืงื•ืžื‘ื•ืงืก, ืคืœื˜ืคื•ืจืžืช ืชืงืฉื•ืจืช ื—ื›ืžื” ื”ืžื™ื™ืขืœืช ืืช ืชื”ืœื™ื›ื™ ื”ืฉื™ืจื•ืช

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ืฉื™ืจื•ืช ืœืงื•ื—ื•ืช ื‘ื•ื•ืื˜ืกืืค: ืื™ืš ืœื ื”ืœ ืชืงืฉื•ืจืช ืืคืงื˜ื™ื‘ื™ืช ืขื ืœืงื•ื—ื•ืช ื‘ืžื•ืงื“ื™ ืฉื™ืจื•ืช ื•ืžื›ื™ืจื•ืช

ืฉื™ืจื•ืช ืœืงื•ื—ื•ืช ื‘ื•ื•ืื˜ืกืืค: ืื™ืš ืœื ื”ืœ ืชืงืฉื•ืจืช ืืคืงื˜ื™ื‘ื™ืช ืขื ืœืงื•ื—ื•ืช ื‘ืžื•ืงื“ื™ ืฉื™ืจื•ืช ื•ืžื›ื™ืจื•ืช

ืฉื™ืจื•ืช ืœืงื•ื—ื•ืช ื‘ื•ื•ืื˜ืกืืค โ€“ ืืคืœื™ืงืฆื™ื™ืช ื”ืžืกืจื™ื ื”ืคื•ืคื•ืœืจื™ืช ื‘ื” ืžืฉืชืžืฉื™ื ื™ื•ืชืจ ืž-95% ืžื”ื™ืฉืจืืœื™ื, ื”ื•ืคืš ื™ื•ืชืจ ื•ื™ื•ืชืจ ื—ืฉื•ื‘ ื‘ืขื™ื“ืŸ ื”ื“ื™ื’ื™ื˜ืœื™ ื”ื“ื™ื ืžื™ ืฉืœ ื™ืžื™ื ื•. ืžื•ืงื“ื™ ืฉื™ืจื•ืช ื•ืžื›ื™ืจื•ืช ืขื•ืžื“ื™ื

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ืชืืžื• ื”ื“ื’ืžื”