COMMBOX FOR AUTOMOTIVE

Win More Customers and Grow Auto Sales with GenAI at Your Fingertips

Personalize the car buying experience on digital channels to boost dealerships visits and sales. Support your customers every step of the way with GenAI assistance, from recommendations to purchase, to delivery and upgrades.

Appointment Scheduling

Automate appointment booking for vehicle servicing or inspections, ensuring efficient allocation of resources and saving customers’ time.

Replacement Parts Ordering and Tracking

Simplify the ordering process for parts, accessories, or vehicles, and provide customers with real-time updates on the status of their orders.

On-Road Assistance

Seamlessly connect stuck drivers with tow services by sharing locations and dispatching help promptly.

Car Rentals

Facilitate the rental process, allowing customers to easily book and manage rental vehicles on messaging channels.

Recall Alerts

Notify customers promptly about vehicle recalls or safety issues, ensuring compliance with regulatory requirements and prioritizing customer safety.

24/7 Support

Offer round-the-clock assistance and information of opening hours, dealership locations, order status and more. Ensure help is available whenever drivers need it, day or night.

Automate your automotive support and sales

Proactively engage with customers across the customer journey

Build lasting customer relationships and convert leads into sales by proactively engaging customers at every touchpoint of their journey with automated experiences on messaging. Capture the moments that matter most and create a seamless, personalized experience that drives customer loyalty and business growth.

Shift gears from manual to cruise control with conversational self-service

Put your services on autopilot and point drivers in the right direction for any request – including repair shop locations, test drive scheduling, rentals, and pricing offers. Turn AI into a growth engine by supporting drivers 24/7 through business messaging channels, all while keeping human reps in the back seat for any case of emergency.

Maximize revenue through out-of-the-box integrations & AI-driven data management

CommBox integrates seamlessly with leading CRM and ERP systems, including SAP, Salesforce, Dynamics and Priority, enabling communications and media providers to offer a data-driven experience while consolidating customer data and engagement history in one centralized platform.

All the required licenses for security and privacy

CommBox offers enterprise-grade security, ensuring complete encryption of sensitive information. Our security features comprise IP whitelisting, advanced data filtering, and flexible deployment options, including cloud, private cloud, and on-premises, among others.

FAQ

How can automotive companies use AI to improve customer service?

CommBox helps automotive brands, car rental companies, and dealerships deliver faster, more personalized customer service by automating routine interactions across WhatsApp, chat, email, and voice.

AI Agents instantly handle booking, service scheduling, and document requests—while human agents focus on complex issues. This results in shorter wait times, reduced call center load, and higher customer satisfaction.

What automotive workflows can CommBox automate?

CommBox automates end-to-end processes across the vehicle lifecycle, including:

Service appointment booking and changes
Rental and leasing requests
Test-drive scheduling
Vehicle returns, renewals, and billing
Insurance and documentation verification
Marketing and loyalty campaigns through WhatsApp and SAP Emarsys

Through seamless integration with CRMs and dealer management systems, AI Agents complete these workflows automatically—reducing manual effort and ensuring a connected experience across sales, service, and support.

Can CommBox integrate with automotive CRMs and business systems?

Yes. CommBox integrates directly with leading CRM, ERP, and marketing platforms including SAP Emarsys, enabling personalized, data-driven communication with customers.

This allows AI Agents to access customer records, verify booking details, and manage after-sales communication—all in real time and without the need for custom development.

How does CommBox support unified customer engagement for automotive brands?

CommBox brings every channel—WhatsApp, email, website, and voice—into one intelligent workspace.
Customers can book, modify, or confirm a rental through WhatsApp, receive a follow-up via email, and continue the conversation online—without losing context.

Agents and AI share full history and data, ensuring a consistent experience whether the customer is renting, leasing, or servicing a vehicle.

What results have automotive brands achieved with CommBox?

CommBox is transforming digital service in the automotive sector, as demonstrated by Shlomo Group SIXT care services. SIXT (Shlomo Group) achieved 96% automation in service appointment scheduling across 7 branches and 5,000+ employees, significantly reducing call volume and processing time.

The company’s service is now faster, more efficient, and fully digital—freeing agents to focus on high-value interactions while delivering a smoother experience for customers.

Is CommBox secure and compliant for automotive customer data?

Yes. CommBox meets enterprise-grade security and compliance standards including SOC 2, ISO 27001, HIPAA, and GDPR.
All data exchanged across channels—such as customer IDs, bookings, and payment details—is encrypted and auditable. AI guardrails ensure all communications follow brand and policy rules, maintaining full control and compliance across every interaction.

What measurable impact can automotive companies expect from using CommBox?

Automotive and mobility providers using CommBox typically achieve:

Up to 95–96% automation of service scheduling and requests
Significant reductions in processing time and call-center volume
Improved agent productivity and efficiency through AI-assisted tools
Faster, 24/7 customer service across digital channels
Higher satisfaction and loyalty through connected, self-service experiences

CommBox enables automotive companies to accelerate digital transformation—turning every customer interaction into a fast, effortless, and fully automated journey.