
70 Key Features Released in 2024: Your Wishlist Meets Our Innovation
Here’s our biggest brag: In 2024, we delivered 20 features specifically requested by customers like you, plus 50 more innovations as part of our AI-focused

Leverage Conversational AI chatbots, custom workflows, ChatGPT and more

Customers contact you on any channel, agents respond from one workspace

Connect your existing systems and automate workflows without coding

Proactive messaging campaigns that drive engagement and conversions

Dashboards with drill-down insights to manage shifts and optimize performance

AI voice agents that handle calls and transfer to your existing systems.

Leverage Generative AI to boost automation and & agent efficiency

Provide exceptional service across all digital channels with humans and AI bots

Streamline acquisition, lead generation and customer engagements to win every deal

Win top talents with AI-powered digital engagement

All the latest trends and innovations in CX automation

Explore our resources, how-to guides, and training programs

News articles, press releases and more

Read how leading brands grow with us

All tools, information and APIs

CX best practices straight from the experts.

Read the guide and leap into the new era of AI customer service
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Here’s our biggest brag: In 2024, we delivered 20 features specifically requested by customers like you, plus 50 more innovations as part of our AI-focused

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In such an ever-evolving landscape of customer service, businesses and customer support services are continuously exploring innovative solutions to increase efficiency and streamline operations. One

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