What America Can Learn From The World’s Most Digital Healthcare System

After spending 17 years in the United States, my return to Israel three years ago came with an unexpected revelation: the stark contrast in healthcare

Why You Need Unified Communications For Your Business

Unified Communications. The last 20 years have seen a spike in new communication technologies and devices like never before. Instant messaging, phone systems, SMS, email,

How To Calculate Sales Conversion Rate And Improve It

Sales Conversion Rate. E-commerce portals and company websites remain at the centre stage with the advent of digital marketing. Every marketer holds the task to

How To Create The Ultimate SaaS Product Strategic Narrative In 2021, Tips & Hacks

Ultimate SaaS Product Strategic. There are two primary components of a SaaS go-to-market machine. You have the strategy and the execution of the strategy. Most SaaS

7 Fundamentals for Providing Amazing Customer Experience in the Real Estate Industry, Trends, Tips, Tactics

Amazing Customer Experience. Customer experience is already a top focus for most industries, transforming interactions between buyers and sellers for many products and services. We’ve

6 Reasons Why Every Support Agent Needs CommBox

Support Agent Needs CommBox. Support agents are on the frontline. They are the people talking to your customers every day and shaping customer opinions on

What’s New in CommBox? Getting Ready for the New Year (V8.2)

ew in CommBox. Can you believe we’re almost in 2021? 2020 has been a strange year. We’ve seen Australia catch on fire when wildfires spread

12 Things You Can Do to Start Saving on Your Call Center Expenses

Call Center Expenses. Call centers are a necessary part of the operation for many businesses, but they can be very expensive to run. To run

7 Tips for Building Your Customer Service Roadmap

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Why Mapping Customer Journey Is Crucial – 10 Steps You Should Follow

Mapping Customer Journey. Having a successful business in 2020 is all about customer experience. This is the area that businesses are now competing with each

Everything You Need to Know About Customer Rewards Programs

Loyalty is what keeps your customers coming back to you and keeps them away from your competitors. Building up customer loyalty doesn’t happen by accident.

7 Proven Ways to Make the Most of Your Customer Success Team

Customer Success Team. We live in a world where 80% of customers would take their business to a competitor within a week of experiencing poor

Customer Acquisition