WhatsApp Coexistence – Complete Flexibility for Sales and Field Teams

WhatsApp has become the place where customers expect quick, simple communication. It’s personal, familiar, and – unlike many channels – people actually answer it. This

Why 95% of AI Pilots Fail and Where Enterprises Are Getting AI Right

The latest MIT report sparked headlines declaring that “95% of AI pilots are failing.” It raises the question many executives are asking: why AI pilots

How Conversational Websites Drive Conversions in Marketing

Meet Your Audience As They Are Every marketer knows the rule: meet your audience where they are. The problem? Most websites don’t. Instead, they drag

10 Reasons to Make Your Website Conversational

Why Static Sites Are Falling Short—And How Leading Brands Are Responding Let’s be honest: most websites weren’t built for how people actually behave in the

Why Your Website Should Talk Back – Insights from a Product Leader in AI

You’ve experienced this: You visit a website to do one simple thing: download a bill, find a number, check a price—and within 30 seconds, you’re

How AI Changed What Customers Expect From Your Website

Your customers’ brains have been rewired by AI. They now expect every online interaction to feel like a conversation with ChatGPT—instant, intelligent, effortless. The problem?

Reframing Agentic AI for Brands

There’s no shortage of noise in the AI and CX space today. From “generative” to “intelligent” to “autonomous,” the labels are stacking up—each promising transformation,

HP’s Customer Service Fail: Why Bad CX Backfires (and How to Avoid It)

HP’s Recent Customer Service Controversy Shows Why Companies Need Better CX Strategies Last month, HP made headlines for all the wrong reasons when it implemented

What America Can Learn From The World’s Most Digital Healthcare System

After spending 17 years in the United States, my return to Israel three years ago came with an unexpected revelation: the stark contrast in healthcare

The Top AI Customer Service Solutions Transforming the Industry in 2024

Introduction to AI Customer Service In the 1950s, John McCarthy, known as the founding father of Artificial Intelligence, coined the term. In the early days,

Chatbot for students Bridging the Generational Divide at the University

Say Hello to Your New AI Study Pal: Bridging the Generational Divide at the University

Many universities remain steeped in traditional practices, creating a huge gap between the faculty’s outdated methods and Generation Z students’ dynamic, tech-savvy mentality. With such

Transform Customer Service with AI: Boost CX and Cut Costs

In our digitally transformative age, businesses are on a quest to woo and wow customers while keeping costs in check. Is Artificial Intelligence (AI) the

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