5 Ways to Shift Customers to Lower Cost Communication Channels

Lower Cost Communication Channels. How do you keep your customers or get new customers without offering a range of communication channels? The simple answer is

7 Things You Should Look for When Hiring a CIO (Chief Innovation Officer)

Hiring a CIO. Staying competitive in 2020 is critical. There are so many companies out there and so many advanced technological tools, that being truly

First Quarter Recap of 2020 at CommBox

2020 at CommBox. We’ve just finished the first quarter of 2020. Although we are in the middle of a world crisis we decided that life

Getting Started with AI-Powered Knowledge Base

AI-Powered Knowledge Base. Right now, we’re right at the start of the AI revolution. AI, machine learning, automation, and deep learning has already come so

Whatsapp, Growth, and Benefits as a Business Communication Channel

Whatsapp. Social media networks and messaging apps have changed the way we communicate, and for businesses, it can mean adopting these innovative instant messaging technologies

14 Customer Service Metrics You Should Measure

Customer Service Metrics. In 2023, we run businesses almost as a science. We’re interested in the data, the analytics, the metrics, and how we can

From Newbies to All-Stars – How to Train Your Customer Service Agents to Be the Best

Customer Service Agents to Be the Best. Highly skilled and experienced customer service agents are in high demand! Not only are customer expectations rising to

Removing Customer Phone Support? Here’s Why You Should Keep It!

Customer Phone Support. Traditional support and service desk models no longer meet the exacting standards of today’s modern consumer living in an innovative and digital

Building Humanlike Bots – 6 Winning Tips to Create More Personal Conversations

Humanlike Bots. Chatbots have skyrocketed in popularity in recent years! Chatbots enhance the customer experience by streamlining business-customer interactions. They are now a common feature

How to Turn Unhappy Customers into Loyal Customers – 7 Best Practices

Every business has to deal with unhappy customers. Even when you try your best to offer an excellent customer experience, the reality is, sometimes things

How to Deliver Outstanding Omnichannel Customer Service with Messaging Apps

Outstanding Omnichannel Customer Service. To consistently provide excellent customer service, you need to evolve to meet customer expectations. As we progress through the digital age,

Why Live Chat and Chatbots Are a Must-Have for Every Website or App in 2020

In the last five years, we’ve seen a huge rise in the number of companies offering messaging channels for their customers. More and more companies