2025 Wrap-Up: The Year AI Finally Met CX Demand

A Decade of Promises Meets a Market Ready to Act I spoke at an AI summit 9 years ago. Back then, the consensus was that

Why Every CX Manager Starts with “Inbox Rules”

Smart automation made simple — no coding, no AI knowledge required. When teams first start using CommBox, one feature quickly becomes their favorite: Inbox Rules.It’s

Why Voice AI Is Finally Delivering on Its Promise to Transform the Call Center

The new economics of customer conversations — and how CommBox Voice AI Agents fit into the shift. When The Wall Street Journal recently reported that

The 4 AI Personalities Every Brand Needs – and How to Build AI for Each One

Generic automation no longer delivers real impact. To drive results, enterprise AI must adapt — to every persona, every vertical, and every brand voice. That’s

McKinsey’s New Report on Agentic AI: Why Trust Defines Success

One Year Into Agentic AI: Insights from McKinsey’s New Report – and Why Trust Defines Success McKinsey’s new Agentic AI report, released this month, marks

Why 95% of AI Pilots Fail and Where Enterprises Are Getting AI Right

The latest MIT report sparked headlines declaring that “95% of AI pilots are failing.” It raises the question many executives are asking: why AI pilots

How Conversational Websites Drive Conversions in Marketing

Meet Your Audience As They Are Every marketer knows the rule: meet your audience where they are. The problem? Most websites don’t. Instead, they drag

10 Reasons to Make Your Website Conversational

Why Static Sites Are Falling Short—And How Leading Brands Are Responding Let’s be honest: most websites weren’t built for how people actually behave in the

Why Your Website Should Talk Back – Insights from a Product Leader in AI

You’ve experienced this: You visit a website to do one simple thing: download a bill, find a number, check a price—and within 30 seconds, you’re

How AI Changed What Customers Expect From Your Website

Your customers’ brains have been rewired by AI. They now expect every online interaction to feel like a conversation with ChatGPT—instant, intelligent, effortless. The problem?

Why CX Solutions Are Failing to Deliver on Their Promise of True Automation

Hidden Limitations & The Great CX Plateau The customer service industry has reached a critical inflection point. While 90% of businesses believe they’re meeting customer

70 Key Features Released in 2024: Your Wishlist Meets Our Innovation

Here’s our biggest brag: In 2024, we delivered 20 features specifically requested by customers like you, plus 50 more innovations as part of our AI-focused

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