Careers

CommBox is a leading Unified Digital & AI Communication platform transforming customer engagement for over 350 clients worldwide. Our mission is to redefine customer communication, making it effortless, intuitive, and incredibly effective.

We provide brands with state-of-the-art tools to automate customer interactions seamlessly across digital channels and messaging apps like SMS, WhatsApp, Messenger, and Google. Our advanced AI technology manages millions of customer transactions daily, streamlining the journey and enhancing efficiency.

We are seeking a talented Customer Success Manager to join our leading team at Commbox.io. The selected candidate will be responsible for supporting and guiding our customers through the implementation and management of our service systems, with a focus on managing digital centers and continuously improving the customer experience.

Responsibilities:

• Serve as a trusted advisor to enterprise customers, deeply understanding their business needs and guiding them to maximize value from the Commbox platform.
• Lead and manage the full lifecycle of global enterprise customers, from onboarding through ongoing success and growth.
• Support clients in designing and implementing key digital service processes, including seamless integration with existing contact centers and systems.
• Own and manage implementation projects, providing hands-on technical and strategic support while resolving issues in real time.
• Build and maintain strong, long-term relationships with customers to ensure high satisfaction, retention, and adoption.
• Collaborate cross-functionally with Product, Development, Marketing, and Sales teams to influence product enhancements based on customer insights.
• Analyze customer data and performance metrics, producing actionable reports to continuously improve processes and system usage.