Shlomo Auto Leasing Achieves 96% Automation

Shlomo Business Leasing , a division of the Shlomo Group – one of Israel’s largest mobility companies – manages over 60,000 vehicles and serves hundreds of B2B customers. As service demand increased, the company sought an innovative solution to streamline manual processes and evolve beyond a voice-heavy support model, with the goal of reducing wait times and operational costs.

By implementing CommBox’s AI-powered CX platform integrated with WhatsApp, they automated 96% of the IDF’s vehicle-fleet service processes – significantly reducing operational costs while boosting customer satisfaction, response times, and revenue.

$1.6B

in Revenue
of Shlomo Group

1200+

Employees

55

Years of Excellence

78,000

Vehicles

4000

Company
employees

60%

Calls shifted to
digital channels

66%

Customer inquiries
resolved by bot

80%

CSAT score

Challenges

Shlomo Group customer service infrastructure couldn’t keep pace with customer requests, with Roei Hayoon, CDO, saying:  ”Customers had to call to perform simple actions which created a heavy load on call centers and made it difficult to provide fast and quality responses.”  

Limited digital communication channels
High call volumes for simple requests
Overwhelmed call centers
Difficulty providing timely responses

Industry

Insurance

Channels & Integrations

SMS, WhatsApp, Facebook messenger, Email

Teams

Customer service, Customer support

Business Size

Large size (1000 – 5000+)

Use Cases

IVR routing and customer authentication
Live & automated support
24/7 self-service
Lead qualification
Change & renew a policy
File a claim
Get a quote

Solution:

Driving Digital Transformation in Automotive Customer Service

Shlomo Group now deploys smart automation where 96% of service processes are automated using CommBox’s AI-powered platform integrated with WhatsApp. Results include significant improvements in efficiency, availability, and customer satisfaction, as well as:

Intelligent service automation across digital channels
Seamless AI → human routing with full conversation context
AI Agent Assist for summaries, smart replies, and faster handling
Personalized support with human takeover when needed

Key Use Cases:

How SIXT Automated 96% of Service Appointments with CommBox AI

Intelligent Service Automation 24/7 AI agents handling service processes end-to-end across digital channels
Seamless AI-Human Handoff Smooth routing of conversations between AI and human agents with full context.
Human Agent Assist Technology AI-powered summaries and smart reply suggestions for efficient request handling.

Next Steps:

Deep SAP Emarsys integration (coming soon) for proactive scheduling over WhatsApp
Seamless CRM & marketing system integration for even more personalized service

“We’ve proven that even in complex fields like fleet services, automation can deliver simplicity and value to customers and teams alike.”

Yuval Shani | CEO of Shlomo Innovation Division

The Result

"Faster, Smarter, and More Accessible"

Operational Savings - Significantly reduced processing times for customer requests, rentals, and administrative tasks with automations.
Enhanced Customer Experience - Customers perform actions independently and service is faster, smarter, and more accessible.
Service and Agent Efficiency - AI agents radically decreased workload while humans are more efficient handling complex requests.

“We’ve made our services faster, smarter, and more accessible than ever, laying the foundation for a more efficient, digital-first future at Shlomo Group.”