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CommBox for Utilities

AI Customer Engagement for Utilities - Cut Costs, Improve CX

Customers expect instant answers, from billing to outages. With CommBox, utilities deliver 24/7 support, automate common requests, and connect conversations directly to CRM, ERP, AMI, and billing systems. The result: faster resolutions, lower costs, and higher satisfaction.

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CommBox for Utilities

Outage & Leak Reporting

Enable customers to report issues or emergencies instantly through messaging. AI routes updates to technicians.

Proactive Alerts

Send outage updates, payment reminders, and usage notifications via SMS, WhatsApp, or email.

Collect & Qualify Leads icon

Change Customer Details

Automate service transfers when customers change address, ensuring seamless transition of services.

Schedule Appointments

Allow customers to set technician visits for maintenance or repair services – all across any channel.

Live & Automated Support 24/7

Answer FAQs, resolve issues, and offer assistance anytime with AI agents with human agents in the loop.

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Billing & Payments

Offer conversational billing and payment reminders on messaging – customers can view bills and make payments securely. 

Automate utility services at scale across any channel

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Support customers on any channel from one interface

Manage your customer communications on messaging apps, social media, email, SMS and more, from one interface – monitoring SLA, performance, and satisfaction. Improve engagement and accelerate issue resolution. Enable customers to connect with a human agent for complex cases. Be in touch with technicians in real-time and optimize your operations.

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CommBox-Bot-digital-omnichannel-CX

Harness AI agents for 24/7 self-service

Launch GenAI bots that handle repetitive requests such as :"When is the power coming back?", "I need to report a water leak", or "I need to schedule a repair", releasing your human agents from repetitive work. Answer inquiries based on your brand’s existing knowledge – CRM, website, FAQs, PDFs & more.

Supercharge agent efficiency with AI tools

Increase agent productivity and slash handling times with Agent AI Assist that empowers your agents with the most up-to-date information and standardized responses at their fingertips, as well as embedded tools to instantly automate tasks.

  • Suggest and improve agent responses
  • Automated conversation summary 
  • Standardize and enhance service level
 
CommBox - Customer Service Agent - AI Assist

Out-of-the-box integrations & AI-driven data management

CommBox integrates seamlessly with leading CRM and ERP systems, including SAP, Salesforce, Dynamics and Priority, enabling communications and media providers to offer a data-driven experience while consolidating customer data and engagement history in one centralized platform.

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Keep customers data safe across all touchpoints

CommBox offers enterprise-grade security, ensuring complete encryption of sensitive information. Our security features comprise IP whitelisting, advanced data filtering, and flexible deployment options, including cloud, private cloud, and on-premises, among others.

 
CYBER ESSENTIALS
GDPR
ISO 27001
ISO 27701
SOC 2 Type II
VPAT Compliance
CYBER ESSENTIALS
GDPR
ISO 27701
ISO 27001
SOC 2 Type II
VPAT Compliance

FAQ


How can AI improve customer engagement for utilities companies

AI agents resolve common requests like billing, outages, and service updates instantly. Utility providers across the US, UK, and Europe use conversational AI to lower call center costs and improve customer satisfaction.

Yes. CommBox connects directly and seamlessly with all CRM, ERP, and billing systems so electricity, water, and gas companies in any region can give real-time, accurate and personalized answers about payments, usage, and service status.

Utility providers using CommBox are proven to reduce support costs and increase conversion rates with  24/7 digital self-service and automation, and boost customer satisfaction by delivering faster, accurate and personalized responses for billing, outages, and new service connections. 

AI agents give instant updates on outages, estimated repair times, and safety information across digital channels — ensuring customers in every city or region stay informed.

Yes. CommBox meets strict enterprise-grade standards including SOC2, ISO, GDPR, and HIPAA, making it compliant for utilities across the US, Europe, and other regulated regions. CommSite AI is trained on your specific content and can provide real-time information about inventory, pricing, support topics, and company policies, ensuring accurate and relevant responses to customer inquiries.


Utility providers typically go live in weeks. Prebuilt flows and vertical connectors — tailored for energy, water, and telecom companies — allow rapid deployments anywhere in the world.

Harness automation & AI for a new era of efficiency

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