Why CX Solutions Are Failing to Deliver on Their Promise of True Automation

Hidden Limitations & The Great CX Plateau The customer service industry has reached a critical inflection point. While 90% of businesses believe they’re meeting customer

70 Key Features Released in 2024: Your Wishlist Meets Our Innovation

Here’s our biggest brag: In 2024, we delivered 20 features specifically requested by customers like you, plus 50 more innovations as part of our AI-focused

AI chatbot improving public service efficiency for a municipal council.

AI-Powered Public Services Are Revolutionising Smart Municipal Services

Municipal services are the backbone of our cities. They are like superheroes, quietly working behind the scenes to keep everything running smoothly. They do everything

Startups: How To Choose The Right Customer Service Channel

Business plans, advertising, sales pipelines, fulfillment… when you start a new business, there’s a lot to think about. But behind the buzzwords – the metrics, the

How to Increase Your Holiday eCommerce Sales Using Automated Sales Chatbots

Chatbots for eCommerce: how to increase sales during the holidays

Ecommerce is gaining momentum, especially during holiday seasons. Online shopping in the U.S. reached a new pick during the 2020 holiday season (November-December) – totaling

Commbox Launches Revolutionary Autonomous Self-Service Chatbots via WhatsApp Business API

Revolutionary Autonomous Self-Service Chatbots . Commbox announces one of its most innovative features to date, a cutting-edge WhatsApp Bot-Squad, launched as part of insurance enterprise

7 Top Productivity Hacks That Will Help You Maximize Your Day

Productivity Hacks. There are only 24 hours in a day, and there’s no changing this – unless you plan on moving to planet Venus where

Designing Your Company Chatbot, 7 Expert Tips On Chatbot Design That Will Sway Your Customers

Chatbot Design. Chatbots have forever changed the way we do business in the digital age. While it’s true that chatbots had a rough beginning, with

Chief Happiness Officer, Does Your Company Really Need One? 9 Top Reasons to Start Looking for the Perfect Applicant

Chief Happiness Officer. Doesn’t a Chief Happiness Officer (CHO) sound like a delightful thing? Well, it is, and it’s also a very real job that

7 Proven Ways to Shorten Your Sales Life Cycle

Sales Life Cycle. Everyone wants to shorten their sales cycle. According to a Salesforce study, 25% of sales teams believe shortening the sales cycle’s length

The Ultimate Guide to ABM Marketing – Where Sales and Marketing Teams Align

ABM Marketing. Account-Based Marketing (ABM) has been trending for the last few years and is becoming more popular every day. Why? According to research by

Disrupting Your Industry by Providing the Best and Most Updated Customer Experience, 6 Tips on How to Get Started

Most Updated Customer Experience. Provide your customers with an excellent experience, and they’ll be more loyal, buy more products, and tell their friends about it.

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