AI-Powered Omnichannel AI-Powered Omnichannel platform sees 90% rise in revenue due to COVID-19 with more businesses moving towards automated customer communications There are perhaps no
Business Intelligence. It should come as no surprise that customer experience is one of the leading ways companies compete in 2020. This will continue into 2021,
Influencer Marketing. With around 65% of marketers saying they plan to increase their influencer marketing in the next year, it’s clear that this type of
Marketing Automation. Automation is booming right now. You will struggle to find an industry, a major organization, or even a department within such an organization
Lead Generation Strategies. When people think of lead generation, some common tactics come to mind. People think of blogs, pop-ups, landing pages, social media, influencers,
Customer Service KPIs. Your sales pipeline is something you need to plan carefully and get right. The success of your pipeline can determine how successful
Customer Service Channel. Telegram is a great messaging tool that has a ton of benefits when it comes to customer service. This app is often
Customer Experience in Banking Sector. Customer experience is the new business buzzword. Every sector is now focused on providing an excellent customer experience, and the
Customer Service Agents Experience. Customer service agents are working on the frontline! They deal with complex and time-sensitive customer problems every day, all to keep
Alpha Vendor API partners. CommBox is pleased to announce that it has been selected by Whatsapp, the global messaging app, to be one of their
Customer Service Software. In the days before everything became digital, customer service was a more face-to-face experience, with brands and businesses engaging with their customers
Leading providers of innovative omnichannel communication solution, CommBox, works with Nixxis to help the company become an autonomous contact center Software Nixxis to Launch a
