How AI Changed What Customers Expect From Your Website

Your customers’ brains have been rewired by AI. They now expect every online interaction to feel like a conversation with ChatGPT—instant, intelligent, effortless. The problem?

Reframing Agentic AI for Brands

There’s no shortage of noise in the AI and CX space today. From “generative” to “intelligent” to “autonomous,” the labels are stacking up—each promising transformation,

HP’s Customer Service Fail: Why Bad CX Backfires (and How to Avoid It)

HP’s Recent Customer Service Controversy Shows Why Companies Need Better CX Strategies Last month, HP made headlines for all the wrong reasons when it implemented

What America Can Learn From The World’s Most Digital Healthcare System

After spending 17 years in the United States, my return to Israel three years ago came with an unexpected revelation: the stark contrast in healthcare

Why CX Solutions Are Failing to Deliver on Their Promise of True Automation

Hidden Limitations & The Great CX Plateau The customer service industry has reached a critical inflection point. While 90% of businesses believe they’re meeting customer

70 Key Features Released in 2024: Your Wishlist Meets Our Innovation

Here’s our biggest brag: In 2024, we delivered 20 features specifically requested by customers like you, plus 50 more innovations as part of our AI-focused

The New Era of Customer Service: Merging Conversational AI and Generative AI to Elevate CX

In recent years, a remarkable transformation has taken place across various industries, ushering in a new era of customer service. This transformation is powered by

5 Causes of Excessive Customer Churn and How to Handle Them

Excessive Customer Churn. Acquiring new customers will always cost more than keeping the ones you already have. Not to mention that upselling products to your

B2B eCommerce: Why Every Business Needs a Chatbot

B2B eCommerce. Over the past several years, experts have agreed that in the near future, most of the interactions with customers will not be handled

5 Features to Look For in a Chatbot for Enterprises

Chatbot for Enterprises. With the rise of big data, AI and automation, businesses are excited to use the latest technologies to power their operations and

How We Use WhatsApp Business and CommBox to Boost Conversions by 40%

WhatsApp Business and CommBox. Using WhatsApp Business & the CommBox AI Conversational Omnichannel Platform to improve our marketing & sales pipeline and increase conversion rate

"The Global Pandemic Has Pushed More Companies Towards Automation at Scale," CommBox CEO on the Benefits of Business Automation During Turbulent Times

AI-Powered Omnichannel: “The Global Pandemic Has Pushed More Companies Towards Automation at Scale,” CommBox CEO on the Benefits of Business Automation During Turbulent Times”

AI-Powered Omnichannel AI-Powered Omnichannel platform sees 90% rise in revenue due to COVID-19 with more businesses moving towards automated customer communications There are perhaps no