Connect with customers via SMS, WhatsApp, Messenger, Facebook and more channels from one agent workspace. Improve efficiency by automating customer inquiries with AI, chatbots and generative AI, directly from your CRM.
✓ Unified agent workspace: manage all customer interactions from one inbox, using a pre-built knowledge base and AI. Overview performance and optimize to improve productivity and growth.
✓ AI Chatbots – easily create tailored workflows and chatbots, provide digital self-service over conversational channels. Automate repetitive, mistake-prone tasks to increase agents’ productivity, eliminate swivel chair issues, and prevent data loss
✓ Use Generative AI ChatGPT for interaction summary and intent
We’re extremely excited to announce that we have changed our company name to CommBox. It’s still the same company with the same awesome people! just a new name, a fresh look, and a brighter future.Read full story