Cover all your customers’ requests 24/7 with AI bots that engage and resolve queries across digital channels. Streamline claims, renewals, and support to boost efficiency and satisfaction while reducing costs.
Automated Notifactions
Send personalized bulk messages to keep your customers informed about their policy expiration, terms, changes, and more.
Claims Filing & Tracking
Streamline claims, providing real-time status updates and keeping customers informed throughout the process.
Digital Signature
Empower customers to sign forms on messaging channels. Send and receive signed documents, reducing manual paperwork filing and processing time.
Policy Renewals & Upgrades
Boost customer lifetime value through personalized insurance plans, auto-renewals and coverage expansion. A full self-service experience on messaging channels.
Lead Qualification
Boost conversions and revenue by efficiently capturing and qualifying leads 24/7. Route only qualified leads to your insurance agents, and close deals on the spot.
Payments Processing
Simplify seamless payments processing on messaging channels to improve customer convenience and ensure payment collection.
VP of CX ar Clal Insurance
Read how Clal Insurance automated its support and achieved exceptional results.
Elevate CX by enabling insureds to connect with reps and get things done quickly on any channel. Manage all communications from one interface – monitoring SLA, agent performance, and satisfaction. Manage multiple policyholders queries at once, cut handling times and boost retention.
Turn your brand’s knowledge into your biggest asset. Launch GenAI bots that resolve 50% of insurance inquiries based on your brand’s existing knowledge – website, FAQs, PDFs & more. Qualify leads automatically and focus salespeople on high-value policyholders to skyrocket revenue.
Increase agent productivity and slash handling times with Agent AI Assist that empowers your agents with the most up-to-date information and standardized responses at their fingertips, as well as embedded tools to instantly automate tasks.
Supercharge your insurance services with CommBox’s plug-and-play integration to top CRMs and ERPs like SAP, Salesforce, and Priority. Effortlessly verify customers, access conversation history, and stay on top of requests for a truly personalized and efficient experience.
CommBox ensures complete encryption of sensitive data, so customers’ personal and financial data will remain secure at all times. Our security features comprise IP whitelisting, advanced data filtering, and flexible deployment options, including cloud, private cloud, and on-premises, among others.
CommBox helps insurers deliver faster, more personalized service by automating routine interactions across WhatsApp, chat, email, and voice. AI Agents instantly resolve common requests such as policy updates, claim status checks, and payment confirmations – while human agents handle complex or sensitive cases. The result is shorter wait times, higher customer satisfaction, and lower contact center costs.
CommBox automates the most common and time-consuming customer journeys, including:
Claims filing, tracking, and document collection
By connecting directly with your CRM, billing, and policy systems, CommBox enables AI Agents to handle these workflows end-to-end with full accuracy and compliance.
Yes. CommBox connects with all core business systems like your CRM as well as leading insurance and financial systems such as SAP, Salesforce, and Oracle, and legacy policy administration tools.
These integrations enable AI Agents to securely access real-time customer data, verify policy details, and update records instantly—allowing insurers to deliver truly personalized, automated service without replacing their existing infrastructure.
CommBox unifies all communication channels in one intelligent workspace. Customers can begin a conversation on WhatsApp, follow up via email, and continue on web chat—all without losing context.
Agents and AI share full conversation history, ensuring quick, personalized responses and smooth transitions between channels and departments. This omnichannel approach helps insurers deliver seamless digital experiences that drive loyalty and efficiency.
Yes. CommBox is trusted by insurers worldwide to modernize customer engagement.
These examples show how CommBox helps insurers cut costs, increase efficiency, and deliver AI-powered service their customers actually enjoy using.
Yes. CommBox meets the highest enterprise-grade security and compliance standards, including SOC 2, ISO 27001, HIPAA, and GDPR.
All interactions are encrypted, logged, and auditable. Built-in AI guardrails ensure every conversation remains policy-compliant and fully aligned with insurance industry regulations—so enterprises can deploy AI safely across sensitive workflows like claims and payments.
Insurance organizations using CommBox typically achieve:
By merging AI automation, omnichannel communication, and human collaboration, CommBox enables insurers to modernize service, improve efficiency, and deliver the responsive, personalized experience customers now expect.
CommBox unifies every customer interaction in one intelligent workspace.
A policyholder can start a conversation on WhatsApp, continue over email, and finish it on the website—without ever repeating themselves. Agents and AI share the same thread and full history, enabling a consistent, on-brand experience that builds trust and retention.
