The future
of customer
communications

The intelligent customer communication center for live and automated interactions.

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Customer Service

Put your customers in front row. Upgrade your customer support services and enable customers to communicate with you when and how it is convenient for them.
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Business Automation

Usher in every customer, one by one. Increase your availability using CommBox powerful platform and offer customers AI-powered, automated customer service features.
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Lead Generation & Sales

Convert more leads into customers quickly and achieve your omnichannel strategy with CommBox state of the art, lead generation and sales tools.
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One Powerful Platform

One robust omnichannel platform powered by AI for all customer communications. Provide a complete omnichannel experience to your customers through their channel of choice, may it be via WhatsApp, SMS, chat, social media, email, video, voice, and more! All communications are handled effectively through one smart inbox.

 

Some of Our Happy Customers

CommBox Platform Features

Connect

No longer just a call center management software! Easily add new customer communication channels and simultaneously manage all your brand assets and online conversations through a single, unified view.

Email & Messaging
Social Media
Online Chat & Web Apps
Video Chat & Web Call
Voice
WhatsApp
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Communicate

The most symphonic customer management system for teams. CommBox offers an ultimate inbox and outbox for teams. Omnichannel by design, all channels and conversations are in one place, making SLA compliance, assignments, tagging and routing super easy.

Smart Inbox
Team Collaboration
Forms and Co-Browsing
Agent Routing
Knowledge Base & Canned Responses
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Automate

A true omnichannel platform packed with advanced AI capabilities and latest automation features. With CommBox you can automate and shorten a large chunk of your business processes naturally.

AI Powered Omnichannel Chatbot
Understanding Customer Intentions
Automation Rules Triggered by User Behavior
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Measure

Our customer service management software is equipped with analytics and reporting system allowing you to monitor every aspect of your communications, optimize your entire workforce to make better decisions and save in operational costs.

Powerful Dashboard
Customer Service Insights and Analytics
Satisfaction Surveys
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Intergration

CommBox is a flexible and open platform. We have already integrated CommBox with most of the common enterprise systems. Integration with your existing internal systems is done quickly and easily, both on the server and the client sides.

Seamless Omnichannel Integrations

CommBox easily integrates with existing CRM systems, contact center systems and other internal systems to provide a unified desktop that your agents will be delighted to use. Integration of new channels is done quickly and easily, and your internal systems will be automatically updated when a new channel is added. The integration includes our Smart Inbox, intuitive softphone-like controls, conversation tabs, screen pop for digital channels, automatic interaction, and more.

Thank you BumpYard. Hello CommBox

Say hello to CommBox.io, the intelligent customer communication center for live and automated interactions.

We’re extremely excited to announce that we have changed our company name to CommBox. It’s still the same company with the same awesome people! just a new name, a fresh look, and a brighter future.

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