Customer Service
Business Automation
Lead Generation & Sales
One Powerful Platform
One robust omnichannel platform powered by AI for all customer communications. Provide a complete omnichannel experience to your customers through their channel of choice, may it be via WhatsApp, SMS, chat, social media, email, video, voice, and more! All communications are handled effectively through one smart inbox.
Some of Our Happy Customers
CommBox Platform Features
Connect
No longer just a call center management software! Easily add new customer communication channels and simultaneously manage all your brand assets and online conversations through a single, unified view.
Communicate
The most symphonic customer management system for teams. CommBox offers an ultimate inbox and outbox for teams. Omnichannel by design, all channels and conversations are in one place, making SLA compliance, assignments, tagging and routing super easy.
Automate
A true omnichannel platform packed with advanced AI capabilities and latest automation features. With CommBox you can automate and shorten a large chunk of your business processes naturally.
Measure
Our customer service management software is equipped with analytics and reporting system allowing you to monitor every aspect of your communications, optimize your entire workforce to make better decisions and save in operational costs.
Intergration
CommBox is a flexible and open platform. We have already integrated CommBox with most of the common enterprise systems. Integration with your existing internal systems is done quickly and easily, both on the server and the client sides.
Seamless Omnichannel Integrations
CommBox easily integrates with existing CRM systems, contact center systems and other internal systems to provide a unified desktop that your agents will be delighted to use. Integration of new channels is done quickly and easily, and your internal systems will be automatically updated when a new channel is added. The integration includes our Smart Inbox, intuitive softphone-like controls, conversation tabs, screen pop for digital channels, automatic interaction, and more.