Customer Service
Business Automation
Lead Generation & Sales
One Powerful Platform
One robust omnichannel platform powered by AI for all customer communications. Provide a complete omnichannel experience to your customers through their channel of choice, may it be via WhatsApp, SMS, chat, social media, email, video, voice, and more! All communications are handled effectively through one smart inbox.
Some of Our Happy Customers
CommBox Platform Features
Connect
No longer just a call center management software! Easily add new customer communication channels and simultaneously manage all your brand assets and online conversations through a single, unified view.
Communicate
The most symphonic customer management system for teams. CommBox offers an ultimate inbox and outbox for teams. Omnichannel by design, all channels and conversations are in one place, making SLA compliance, assignments, tagging and routing super easy.
Automate
A true omnichannel platform packed with advanced AI capabilities and latest automation features. With CommBox you can automate and shorten a large chunk of your business processes naturally.
Measure
Our customer service management software is equipped with analytics and reporting system allowing you to monitor every aspect of your communications, optimize your entire workforce to make better decisions and save in operational costs.
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What our customers have to say
Eviatar Asher, Digital Marketing Manager We4G
"As a digital first organization we have chosen CommBox as our all in one customer communication platform. What made this an easy choice was the seamless experience and the ability to deliver a true omnichannel customer service through a variety of communication channels."
Rona Even, CEO Mama's back to jeans
"Ever since we switched to CommBox our SLA improved, FRT (First response time) is much quicker and our agents productivity is much higher especially when working from home and serving our customers on the go."
Eliam Carmelo, CEO Burlington English School
"Thanks to CommBox we can finally use one unified view to cohesively communicate with our customers through various digital channels. No more multiple interfaces, no more repetitive tasks which really help us in keeping our agents and customers happy."
Yuval Goldstein, Head of Digital Customer Service Hod Hasharon Water Corporation
"We are taking a full advantage of the CommBox WhatsApp business API solution when serving our residents in Hod Hasharon. The engagement rate is very high, our service level is exceptional and the city residents feel comfortable to contact our support via WhatsApp especially with the current pandemic situation."
Elad Mizrahi, Head of Digital Eldan
"The CommBox omnichannel platform have helped our customers reach out and communicate with our brand using multiple communication channels. Therefore our support tea provide with fast and quality service whenever and wherever it’s must convinient to our customers."
Kineret Reuvenov, Division Director of Service, Pelephone
"With CommBox’s omnichannel platform and WhatsApp Business API, we revolutionised the way we engage with people. By adopting digital channels, Pelephone became highly accessible to customers, who could reach us whenever they needed help. It was of the utmost importance for us to be present wherever our customers are, which drove us to adopt a digital strategy at scale."
Roy Aloni, Head of Ecommerce department Shuk Haeer
"Thanks to the great experience I had with CommBox as a customer I decided to implement it in our digital customer service center. Ever since we did, we are truly grateful. Over 90% of our customer communication is done through CommBox which makes both our customers and agents very happy. We get such a great feedback from our customers that they are so happy that we provide with a relevant and swift responses."
Seamless Omnichannel Integrations
CommBox easily integrates with existing CRM systems, contact center systems and other internal systems to provide a unified desktop that your agents will be delighted to use. Integration of new channels is done quickly and easily, and your internal systems will be automatically updated when a new channel is added. The integration includes our Smart Inbox, intuitive softphone-like controls, conversation tabs, screen pop for digital channels, automatic interaction, and more.
