autonomous cx platform
All-In-One Platform for
Customers navigate their lives digitally and crave self-service. Use CommBox to integrate with your existing business systems to automate and resolve the majority of inquiries while always keeping human agents in the loop.
Easily build powerful automations
CommBox’s powerful automation engine with an innovative studio and smart routing allows brands to easily streamline repetitive tasks and inquires, greatly increasing efficiency. Customize CommBox to your unique business needs by creating automations for any use case, such as customer support, sales and marketing, using one easy-to-use platform. Offer engagement on on your customers’ channel of choice and leverage business data to reach higher conversions and satisfaction.
Integrate & extend to personalize
Out-of-the-box, no-coding integrations allow you to get up and running fast. Build personalized, automated customer communications with native integrations into your enterprise systems – CRMs, ITSM, HCM and more – and tailor the experience to your business needs. One-to-one communications or bulk campaigns and proactive messaging are made easy with CommBox Connect. With complete client-level customization, it’s easy to personalize menus, add functions, expand options and leverage advanced features.
Use the latest AI-generated tools
Leveraging the latest innovations in generative AI, NLP and machine learning, CommBox is able to accurately identify customer intent, help agents summarize and respond, and get automations up and running quickly. Empower your team to design, manage, and continuously improve automation, delivering exceptional customer communications efficiently and at scale.
CommBox provides enterprise-grade security with robust data control. Our features include secure data transport, sensitive information protection, IP whitelisting, advanced data filtering and flexible deployment options. Trusted by banks, insurance companies, retailers, healthcare and government organizations, you also can deliver personalized and high-impact customer support securely across trusted digital channels.
All the channels, features & apps you need for exceptional experiences.
Optimize conversions, efficiency and satisfaction
Flexible deployment models
24/7 on any channel for better business results
Stand out from the crowd by tailoring experiences on your customers’ channel of choice, leveraging business data to reach higher conversions and satisfaction. One-to-one communications or mass campaigns made easy with CommBox Connect.
Oracle Service Cloud (RightNow)
CommBox Connect is easy to implement, secure and customizable, ensuring that platform transition and development are a breeze for your team.
- Enterprise-grade security
- Open platform for customization
- Pre-made widgets for out-of-the-box functionality
- Flexible deployment models
- Open API